The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In view of this – we will be hosting the Training & Coaching User Group virtually once a month.  Register your L&D/Coaching Professionals to join this popular SWCCF and Call North West Members event, joining L&D to share practical tips, ideas and best ... Read More

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In view of this – we will be hosting the Training & Coaching User Group virtually once a month.  Register your L&D/Coaching Professionals to join this popular SWCCF and Call North West Members event, joining L&D to share practical tips, ideas and best ... Read More