Our inaugural meeting will introduce the SIG and the umbrella health and wellbeing project. We’ll explore how your centre will benefit and can get involved. Plus, we’ll take a look at why employee health and wellbeing is vital for organisational success and reflect on why employee health and wellbeing is important for our organisations. You are invited to a Zoom meeting. When: Oct 12, 2022 10:30 AM London Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZ0vfuysqT0rH9JYKAVmwd9AbxpjC_P2QJ0m After registering, you will receive a confirmation email containing information about joining the meeting.

The research team will share new data on what contact centres across the UK are doing (and not doing!) to promote employee health and wellbeing. We’ll explore examples of great practice, and discuss and debate how to promote the health and wellbeing of our employees across and beyond 2023.

In this shortened 1-hour session, we’ll explore your health and wellbeing needs and wants, and discuss how the special interest group and future research projects could support your needs and wants. This session is appropriate for people of any job role to attend, including senior leadership, HR, team leaders and on. This is your chance to shape the interest group and future research projects that you can take part in and benefit from. Making positive change happen in your organisation, and how to maintain it The research team will share new data on what influences the adoption, implementation and maintenance of health and wellbeing policies and interventions in contact centres. We’ll explore, discuss and debate examples of workplace wellbeing accreditation ... Read More

  The session is suitable for everyone, from planning and operations staff, to team leaders and advisors. Please encourage your teams to join us. The role of breaks in health and wellbeing We will discuss: ·       The break schedule in your centre and challenges around these (from planning, to adherence, to what to do on your breaks) ·       How to overcome challenges and better use breaks to improve health and wellbeing

Session title: The importance of the employee voice in health and wellbeing Session description: November is Speak up month. This year's theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.