Health & Wellness Special Interest Group

Session title: The importance of the employee voice in health and wellbeing Session description: November is Speak up month. This year's theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

Team Leaders User Group

Virtual / Online

Employee Experience - How can Team Leaders create a positive employee experience that fosters engagement and motivation?   Join Amanda Burnett, Team Leader User Group Chair and other Team Leaders within our industry.

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023