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Happy Homeworkers Means Happy Customers

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Health+Wellbeing=Engagement : Series of 4 Workshops

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89% of UK Contact Centre leaders say that the Covid-19 crisis has changed the UK Contact Centre industry forever.

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Videcon launch Contact Centre Thermi-Scan Technology

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FourNet advises public and private sector ‘now is the time’ to review COVID-19 tech decisions

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Unify Communications Honoured with Queen’s Award

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Webinar: Working from Home – tips, tricks and telephony

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Making a Success of Contact Centre Home-working

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Friday Update

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SWCCF Annual Awards 2020 Gala Dinner postponed until Thursday 1 October 2020

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Happy Homeworkers Means Happy Customers

Health+Wellbeing=Engagement : Series of 4 Workshops

89% of UK Contact Centre leaders say that the Covid-19 crisis has changed the UK Contact Centre industry forever.

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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