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For contact centres, time is money so ‘Zero to Paid’ in 20 seconds, with omni channel PCI compliance thrown in, is important

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Webinar: Addressing Today’s Key Homeworking Challenges

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Calling Time on Poor Health in Contact Centres

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Webinar: Six Quick Fixes to Make Your Homeworkers More Productive

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Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum

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Download: The Good CX Guide – helpful for planning 2022

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Complaints at an all-time high – here’s what to do about them

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How to serve vulnerable customers

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One in five firms admit to using secret spy software

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UK businesses have been slow to move back to the office says new poll

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For contact centres, time is money so ‘Zero to Paid’ in 20 seconds, with omni channel PCI compliance thrown in, is important

Webinar: Addressing Today’s Key Homeworking Challenges

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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