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CX Lab with Foundever

Foundever 3 Manor Court, Dixs Field, Exeter, United Kingdom

Join the Foundever team for a unique behind the scenes look at how to bring the best of people and technology together to improve customer outcomes and the agent experience. The four solution breakouts followed by a session on integration will give attendees an insight into the world of CX Tech and how it can be applied to fuel customer loyalty. This event will be an eye-opening exploration into the transformative power of technology in customer service operations increasing efficiencies reducing cost and improving the customer experience. Agenda 9.30am Registration and refreshments 10am Welcome remarks from Jane Thomas, SWCCF and Oriana Ascanio, Foundever 10.30am Breakout Sessions: (On Rotation) 11.40am Connecting the Dots (Session on Integration) 12.30pm Closing remarks Limited parking ... Read More

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

AgentFest 2023

Red Recruitment Red Recruitment Units 3-4 Aztec Centre Aztec West, Bristol, United Kingdom

The event for front-line professionals AgentFest gets personal…it’s all about you! Self-care, personal resilience and a commitment to success. We are delighted to announce that AgentFest 2023 returns! Make sure your front-line advisors are a part of this unique day dedicated to them…for them! A day of discovery, inspirational sessions, sharing of best practice, being a part of motivating and enjoyable activities away from the office. Click here for more information.

Training & Coaching User Group

Virtual / Online

‘Employee Experience’ – how can L&D/Coaches create a positive experience that supports engagement and motivation?

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

Team Leader Summit 2023

NFU Mutual 10 Temple Back, Redcliffe, Bristol, United Kingdom

Our Team Leaders hold the key to our business success Team Leader Summit 2023 – a one day bespoke event for Team Leaders in the South West, bringing our leaders together to collaborate and experience unique and insightful sessions. All will enjoy valuable operational insight for personal development and future team success. INSIGHT – managing through change for best performing teams. KNOW HOW – to engage teams to be resilient in challenging times. BEST PRACTICE – shared from future-thinking brands. IDEAS & TIPS – from leading speaker sessions. Click here for more information.

Friday Update

Virtual / Online

Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW  

Planning, Analysis & Insight User Group

Join group chair Paul Sanders, Towergate for this months insightful session. Register to attend, & receive your link >>> https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUhBjt1h1j7PH2 AGENDA 10:00 – 10:05 Introductions 10:05 – 10:25 What are our top 3 deliverables for 2024? 10:25 – 10:35 With all the measures applied for our front-line staff, how and what do we assess agent performance within WFM? 10:35 – 10:50 What have been our most successful moments in 2023? 10:50 – 10:55 Closing comments and round-up  

Health & Wellness Special Interest Group

Session title: The importance of the employee voice in health and wellbeing Session description: November is Speak up month. This year's theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.

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Health & Wellness Special Interest Group

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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