Friday Update

Virtual / Online

https://swccf.co.uk/friday-update/

Friday Update

Virtual / Online

https://swccf.co.uk/friday-update/

Collaborate ON

Virtual / Online

29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints

Team Leader User Group

Virtual / Online

Welcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link…   Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)   We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril.  The show discussed current issues faced by Call centres including…   High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment   If you haven’t heard the show there is link below so you can listen before the user group   Jeremy Vine - Mariupol and Investment Properties - BBC Sounds   I Look forward to seeing you all on 27th April 😊 ... Read More

Friday Update

Virtual / Online

https://swccf.co.uk/friday-update/

Friday Update

Virtual / Online

https://swccf.co.uk/friday-update/