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DTSTART;TZID=Europe/London:20240710T103000
DTEND;TZID=Europe/London:20240710T113000
DTSTAMP:20230727T184710Z
CREATED:20230727T184710Z
LAST-MODIFIED:20230727T184710Z
UID:7799-1720607400-1720611000@swccf.co.uk
SUMMARY:Health & Wellness Special Interest Group
DESCRIPTION:
URL:https://swccf.co.uk/event/health-wellness-special-interest-group-4/
CATEGORIES:Health & Wellbeing SIG,User Groups
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240410T103000
DTEND;TZID=Europe/London:20240410T113000
DTSTAMP:20230727T184616Z
CREATED:20230727T184616Z
LAST-MODIFIED:20230727T184616Z
UID:7797-1712745000-1712748600@swccf.co.uk
SUMMARY:Health & Wellness Special Interest Group
DESCRIPTION:
URL:https://swccf.co.uk/event/health-wellness-special-interest-group-3/
CATEGORIES:Health & Wellbeing SIG,User Groups
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240124T103000
DTEND;TZID=Europe/London:20240124T113000
DTSTAMP:20230727T184406Z
CREATED:20230727T184103Z
LAST-MODIFIED:20230727T184406Z
UID:7795-1706092200-1706095800@swccf.co.uk
SUMMARY:Health & Wellness Special Interest Group
DESCRIPTION:
URL:https://swccf.co.uk/event/health-wellness-special-interest-group-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240118T090000
DTEND;TZID=Europe/London:20240118T100000
DTSTAMP:20230310T161111Z
CREATED:20230109T082135Z
LAST-MODIFIED:20230310T161111Z
UID:7113-1705568400-1705572000@swccf.co.uk
SUMMARY:Training & Coaching User Group
DESCRIPTION:We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February\, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: \n\nSetting the scene for Induction – ‘Induction Pow-Wow’\, February 2023\nInduction – The Structure\, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO\nInduction – Retention\, April 2023\n\n 
URL:https://swccf.co.uk/event/training-coaching-user-group-10-2023-03-16-2024-01-18/
LOCATION:Virtual / Online
CATEGORIES:Training & Coaching,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231221T090000
DTEND;TZID=Europe/London:20231221T100000
DTSTAMP:20231117T100713Z
CREATED:20230109T082135Z
LAST-MODIFIED:20231117T100713Z
UID:7125-1703149200-1703152800@swccf.co.uk
SUMMARY:Training & Coaching User Group
DESCRIPTION:
URL:https://swccf.co.uk/event/training-coaching-user-group-10-2023-03-16-2023-12-21/
LOCATION:Virtual / Online
CATEGORIES:Training & Coaching,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231215T110000
DTEND;TZID=Europe/London:20231215T113000
DTSTAMP:20230106T134441Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134441Z
UID:7047-1702638000-1702639800@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-12-15/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231212T100000
DTEND;TZID=Europe/London:20231212T110000
DTSTAMP:20231017T103207Z
CREATED:20221212T145234Z
LAST-MODIFIED:20231017T103207Z
UID:6971-1702375200-1702378800@swccf.co.uk
SUMMARY:Team Leaders User Group
DESCRIPTION:Employee Experience – How can Team Leaders create a positive employee experience that fosters engagement and motivation? \n  \nJoin Amanda Burnett\, Team Leader User Group Chair and other Team Leaders within our industry.
URL:https://swccf.co.uk/event/team-leaders-user-group-2023-12-12/
LOCATION:Virtual / Online
CATEGORIES:Team Leaders,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231208T110000
DTEND;TZID=Europe/London:20231208T113000
DTSTAMP:20230106T134441Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134441Z
UID:7046-1702033200-1702035000@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-12-08/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231207T110000
DTEND;TZID=Europe/London:20231207T123000
DTSTAMP:20230301T141216Z
CREATED:20230124T133153Z
LAST-MODIFIED:20230301T141216Z
UID:7176-1701946800-1701952200@swccf.co.uk
SUMMARY:HR & RECRUITMENT USER GROUP
DESCRIPTION:
URL:https://swccf.co.uk/event/hr-recruitment-user-group-3-2023-12-07/
LOCATION:Virtual / Online
CATEGORIES:HR & Recruiting,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231205T123000
DTEND;TZID=Europe/London:20231205T133000
DTSTAMP:20230425T124408Z
CREATED:20230104T083703Z
LAST-MODIFIED:20230425T124408Z
UID:6993-1701779400-1701783000@swccf.co.uk
SUMMARY:Agent User Group
DESCRIPTION:In May we will be joined by Garry Gormley of Fab solutions \n  \n\nAttract and retain customers through great customer experiences\nActive listening skills\nQuestioning skills\nWays to build rapport\nEmotional Intelligence\n\n 
URL:https://swccf.co.uk/event/agent-user-group-2023-12-05/
LOCATION:Virtual / Online
CATEGORIES:Agents,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231201T110000
DTEND;TZID=Europe/London:20231201T113000
DTSTAMP:20230106T134441Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134441Z
UID:7045-1701428400-1701430200@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-12-01/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231130T100000
DTEND;TZID=Europe/London:20231130T110000
DTSTAMP:20231115T125302Z
CREATED:20230727T182821Z
LAST-MODIFIED:20231115T125302Z
UID:7793-1701338400-1701342000@swccf.co.uk
SUMMARY:Health & Wellness Special Interest Group
DESCRIPTION:Session title: The importance of the employee voice in health and wellbeing \nSession description: November is Speak up month. This year’s theme is Breaking Barriers. As such\, this session will explore how centres identify the health and wellbeing wants and needs of their employees\, barriers to this\, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone\, especially those involved in promoting the employee voice and health and wellbeing.
URL:https://swccf.co.uk/event/health-wellness-special-interest-group/
CATEGORIES:Health & Wellbeing SIG,User Groups
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231128T100000
DTEND;TZID=Europe/London:20231128T110000
DTSTAMP:20231117T111719Z
CREATED:20231117T111636Z
LAST-MODIFIED:20231117T111719Z
UID:7916-1701165600-1701169200@swccf.co.uk
SUMMARY:Planning\, Analysis & Insight User Group
DESCRIPTION:Join group chair Paul Sanders\, Towergate for this months insightful session. \nRegister to attend\, & receive your link >>> https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUhBjt1h1j7PH2 \nAGENDA \n10:00 – 10:05 Introductions \n10:05 – 10:25 What are our top 3 deliverables for 2024? \n10:25 – 10:35 With all the measures applied for our front-line staff\, how and what do we assess agent performance within WFM? \n10:35 – 10:50 What have been our most successful moments in 2023? \n10:50 – 10:55 Closing comments and round-up \n 
URL:https://swccf.co.uk/event/planning-analysis-insight-user-group-9/
CATEGORIES:Planning & MI,User Groups
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231124T110000
DTEND;TZID=Europe/London:20231124T113000
DTSTAMP:20230106T134440Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134440Z
UID:7044-1700823600-1700825400@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-11-24/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231123
DTEND;VALUE=DATE:20231124
DTSTAMP:20231006T121807Z
CREATED:20231004T132005Z
LAST-MODIFIED:20231006T121807Z
UID:7866-1700697600-1700783999@swccf.co.uk
SUMMARY:Team Leader Summit 2023
DESCRIPTION:Our Team Leaders hold the key to our business success\nTeam Leader Summit 2023 – a one day bespoke event for Team Leaders in the South West\, bringing our leaders together to collaborate and experience unique and insightful sessions. All will enjoy valuable operational insight for personal development and future team success. \nINSIGHT – managing through change for best performing teams. \nKNOW HOW – to engage teams to be resilient in challenging times. \nBEST PRACTICE – shared from future-thinking brands. \nIDEAS & TIPS – from leading speaker sessions. \nClick here for more information.
URL:https://swccf.co.uk/event/team-leader-summit-2023/
LOCATION:NFU Mutual\, 10 Temple Back\, Redcliffe\, Bristol\, BS1 6FL\, United Kingdom
CATEGORIES:Conventions,Team Leader Summit
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231117T110000
DTEND;TZID=Europe/London:20231117T113000
DTSTAMP:20230106T134440Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134440Z
UID:7043-1700218800-1700220600@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-11-17/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231117T090000
DTEND;TZID=Europe/London:20231117T100000
DTSTAMP:20231108T141528Z
CREATED:20230109T082135Z
LAST-MODIFIED:20231108T141528Z
UID:7124-1700211600-1700215200@swccf.co.uk
SUMMARY:Training & Coaching User Group
DESCRIPTION:‘Employee Experience’ – how can L&D/Coaches create a positive experience that supports engagement and motivation?
URL:https://swccf.co.uk/event/training-coaching-user-group-10-2023-03-16-2023-11-16/
LOCATION:Virtual / Online
CATEGORIES:Training & Coaching,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231116
DTEND;VALUE=DATE:20231117
DTSTAMP:20231006T121858Z
CREATED:20231004T131120Z
LAST-MODIFIED:20231006T121858Z
UID:7853-1700092800-1700179199@swccf.co.uk
SUMMARY:AgentFest 2023
DESCRIPTION:The event for front-line professionals\nAgentFest gets personal…it’s all about you! Self-care\, personal resilience and a commitment to success.\nWe are delighted to announce that AgentFest 2023 returns!\nMake sure your front-line advisors are a part of this unique day dedicated to them…for them! \nA day of discovery\, inspirational sessions\, sharing of best practice\, being a part of motivating and enjoyable activities away from the office. \nClick here for more information.
URL:https://swccf.co.uk/event/agentfest-2023/
LOCATION:Red Recruitment\, Red Recruitment Units 3-4 Aztec Centre Aztec West\, Bristol\, BS32 4TD\, United Kingdom
CATEGORIES:AgentFest
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231110T110000
DTEND;TZID=Europe/London:20231110T113000
DTSTAMP:20230106T134440Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134440Z
UID:7042-1699614000-1699615800@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-11-10/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231108T093000
DTEND;TZID=Europe/London:20231108T123000
DTSTAMP:20230124T135250Z
CREATED:20230124T135113Z
LAST-MODIFIED:20230124T135250Z
UID:7186-1699435800-1699446600@swccf.co.uk
SUMMARY:Planning\, Analysis & Insight User Group
DESCRIPTION:
URL:https://swccf.co.uk/event/planning-analysis-insight-user-group-8/
LOCATION:GL50 1XZ\, Ellenborough House\, Wellington St\, Cheltenham\, GL50 1XZ\, United Kingdom
CATEGORIES:Planning & MI,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231107T093000
DTEND;TZID=Europe/London:20231107T123000
DTSTAMP:20231007T121955Z
CREATED:20231007T121936Z
LAST-MODIFIED:20231007T121955Z
UID:7885-1699349400-1699360200@swccf.co.uk
SUMMARY:CX Lab with Foundever
DESCRIPTION:Join the Foundever team for a unique behind the scenes look at how to bring the best of people and technology together to improve customer outcomes and the agent experience. The four solution breakouts followed by a session on integration will give attendees an insight into the world of CX Tech and how it can be applied to fuel customer loyalty. \nThis event will be an eye-opening exploration into the transformative power of technology in customer service operations increasing efficiencies reducing cost and improving the customer experience. \nAgenda\n9.30am Registration and refreshments\n10am Welcome remarks from Jane Thomas\, SWCCF and Oriana Ascanio\, Foundever\n10.30am Breakout Sessions: (On Rotation)\n11.40am Connecting the Dots (Session on Integration)\n12.30pm Closing remarks \nLimited parking spaces available on request. Please let us know in advance by contacting oriana.ascanio@foundever.com once you have booked to attend this event. \nDownload info sheet.
URL:https://swccf.co.uk/event/cx-lab-with-foundever/
LOCATION:Foundever\, 3 Manor Court\, Dixs Field\, Exeter\, EX1 1ST\, United Kingdom
CATEGORIES:Conventions
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231103T110000
DTEND;TZID=Europe/London:20231103T113000
DTSTAMP:20230106T134440Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134440Z
UID:7041-1699009200-1699011000@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-11-03/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231027T110000
DTEND;TZID=Europe/London:20231027T113000
DTSTAMP:20230106T134439Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134439Z
UID:7040-1698404400-1698406200@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-10-27/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231024T100000
DTEND;TZID=Europe/London:20231024T110000
DTSTAMP:20231017T100445Z
CREATED:20221212T145234Z
LAST-MODIFIED:20231017T100445Z
UID:6969-1698141600-1698145200@swccf.co.uk
SUMMARY:Team Leaders User Group
DESCRIPTION:Hybrid Teams – How can Team Leaders ensure that remote/hybrid team members feel connected to the organization’s culture and values? \nJoin our new Team Leader User Group Chair\, Amanda Burnett & contribute to the discussion with other Team Leaders within our industry.
URL:https://swccf.co.uk/event/team-leaders-user-group-2023-10-24/
LOCATION:Virtual / Online
CATEGORIES:Team Leaders,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231020T110000
DTEND;TZID=Europe/London:20231020T113000
DTSTAMP:20230106T134437Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134437Z
UID:7039-1697799600-1697801400@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-10-20/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231019T090000
DTEND;TZID=Europe/London:20231019T100000
DTSTAMP:20231016T141019Z
CREATED:20230109T082135Z
LAST-MODIFIED:20231016T141019Z
UID:7112-1697706000-1697709600@swccf.co.uk
SUMMARY:Training & Coaching User Group
DESCRIPTION:
URL:https://swccf.co.uk/event/training-coaching-user-group-10-2023-03-16-2023-10-19/
LOCATION:Virtual / Online
CATEGORIES:Training & Coaching,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231013T110000
DTEND;TZID=Europe/London:20231013T113000
DTSTAMP:20230106T134437Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134437Z
UID:7038-1697194800-1697196600@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-10-13/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231006T110000
DTEND;TZID=Europe/London:20231006T113000
DTSTAMP:20230106T134437Z
CREATED:20230106T134232Z
LAST-MODIFIED:20230106T134437Z
UID:7037-1696590000-1696591800@swccf.co.uk
SUMMARY:Friday Update
DESCRIPTION:Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect  to share updates from their week.\nDIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW \n 
URL:https://swccf.co.uk/event/friday-update-2-2023-10-06/
LOCATION:Virtual / Online
CATEGORIES:Webinars
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231005T093000
DTEND;TZID=Europe/London:20231005T124500
DTSTAMP:20230815T165406Z
CREATED:20230804T132338Z
LAST-MODIFIED:20230815T165406Z
UID:7817-1696498200-1696509900@swccf.co.uk
SUMMARY:Forums on Tour: Motability Operations
DESCRIPTION:Download info sheet
URL:https://swccf.co.uk/event/forums-on-tour-motability-operations/
LOCATION:Motability Operations\, Bristol\, BS16 1EJ
CATEGORIES:Forums on Tour,Quarterly Forums
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231003T123000
DTEND;TZID=Europe/London:20231003T133000
DTSTAMP:20230425T124407Z
CREATED:20230104T083703Z
LAST-MODIFIED:20230425T124407Z
UID:6991-1696336200-1696339800@swccf.co.uk
SUMMARY:Agent User Group
DESCRIPTION:In May we will be joined by Garry Gormley of Fab solutions \n  \n\nAttract and retain customers through great customer experiences\nActive listening skills\nQuestioning skills\nWays to build rapport\nEmotional Intelligence\n\n 
URL:https://swccf.co.uk/event/agent-user-group-2023-10-03/
LOCATION:Virtual / Online
CATEGORIES:Agents,User Groups
ORGANIZER;CN="South West Contact Centre Forum":MAILTO:info@swcontactcentreforum.com
END:VEVENT
END:VCALENDAR