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Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023  

Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023  

Training & Coaching User Group

Virtual / Online

We will be continuing the topic of Induction at the June User Group where we will be discussing 'Integration of New Starters into the operation following formal Induction Training'.

Team Leader and Training & Coaching User Group: Session 1

Virtual / Online

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow the 2 roles to align to ensure they are working towards the same goals and objectives, and ultimately work towards the company vision and values. SWCCF and CNW have created a 2-month series in which the Team Leader and Training & Coaching User Group will join forces to tackle this important topic. In this first session of the series: how can Team Leaders and L&D come together to ensure longevity ... Read More

Team Leader and Training & Coaching User Group: Session 2

Virtual / Online

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow the 2 roles to align to ensure they are working towards the same goals and objectives, and ultimately work towards the company vision and values. SWCCF and CNW have created a 2-month series in which the Team Leader and Training & Coaching User Group will join forces to tackle this important topic. In this second session of the series: how can Team Leaders and L&D improve the agent journey through ... Read More

Training & Coaching User Group

Virtual / Online

‘Development Culture:  How can L&D/Coaching Professionals support the business to build and maintain a development culture?’

Training & Coaching User Group

Virtual / Online

‘Employee Experience’ – how can L&D/Coaches create a positive experience that supports engagement and motivation?

Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023  

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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