Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm
Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm
Please be advised this session will start at 9.30am for this session only. Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm
This month’s User Group is set to be a great one, where we are taking a ‘deep dive’ into Health and Wellbeing from many perspectives to include; Your Company – what initiatives are you doing to promote and nurtureH&WB within your teams, developing a culture that is meaningful. Your Teams – How do you make sure your teams are fighting fit? Understanding you are not medical experts You! – The importance of being a role model - What are you doing to make sure you are at the top of your game! To help us with this session, we have the pleasure of welcoming Zoe Bell – Lead Researcher - Liverpool John Moores University to join us. Zoe is ... Read More
‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams. Join group chair Jane Thomas Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607
Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow the 2 roles to align to ensure they are working towards the same goals and objectives, and ultimately work towards the company vision and values. SWCCF and CNW have created a 2-month series in which the Team Leader and Training & Coaching User Group will join forces to tackle this important topic. In this first session of the series: how can Team Leaders and L&D come together to ensure longevity ... Read More
Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow the 2 roles to align to ensure they are working towards the same goals and objectives, and ultimately work towards the company vision and values. SWCCF and CNW have created a 2-month series in which the Team Leader and Training & Coaching User Group will join forces to tackle this important topic. In this second session of the series: how can Team Leaders and L&D improve the agent journey through ... Read More
Join group chair Amanda Burnett, “Change Management/Innovation” Join group chair Amanda Burnett and discuss the question“How can Team Leaders overcome resistance to change and/or encourage innovation?” direct joining link >>> https://us02web.zoom.us/j/4418059725
Hybrid Teams - How can Team Leaders ensure that remote/hybrid team members feel connected to the organization's culture and values? Join our new Team Leader User Group Chair, Amanda Burnett & contribute to the discussion with other Team Leaders within our industry.
Employee Experience - How can Team Leaders create a positive employee experience that fosters engagement and motivation? Join Amanda Burnett, Team Leader User Group Chair and other Team Leaders within our industry.
