Loading view.
Training & Coaching User Group
Virtual / Online‘Employee Experience’ – how can L&D/Coaches create a positive experience that supports engagement and motivation?
Planning, Analysis & Insight User Group
Join group chair Paul Sanders, Towergate for this months insightful session. Register to attend, & receive your link >>> https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUhBjt1h1j7PH2 AGENDA 10:00 – 10:05 Introductions 10:05 – 10:25 What are our top 3 deliverables for 2024? 10:25 – 10:35 With all the measures applied for our front-line staff, how and what do we assess agent performance within WFM? 10:35 – 10:50 What have been our most successful moments in 2023? 10:50 – 10:55 Closing comments and round-up
Health & Wellness Special Interest Group
Session title: The importance of the employee voice in health and wellbeing Session description: November is Speak up month. This year's theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.
Agent User Group
Virtual / OnlineIn May we will be joined by Garry Gormley of Fab solutions Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence
HR & RECRUITMENT USER GROUP
Virtual / OnlineTeam Leaders User Group
Virtual / OnlineEmployee Experience - How can Team Leaders create a positive employee experience that fosters engagement and motivation? Join Amanda Burnett, Team Leader User Group Chair and other Team Leaders within our industry.
Training & Coaching User Group
Virtual / OnlineTraining & Coaching User Group
Virtual / OnlineWe are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023