Agent User Group

Virtual / Online

Guest Speaker: Jess Taylor, Client Services Director, RED Contact Centres https://www.linkedin.com/in/jessica-taylor-1389a081   Topic: What are we expecting to see In contact centres in 2023? Good News Stories Why is your job so important for success?   Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZMpcumvrjIpGtN7qBp3LILqWPqtM2JUBJBn

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Agent User Group

Virtual / Online

The Agent user group for Tuesday 6th June will be an agent led group discussion covering the following topics: Addressing challenging calls How you recover after a difficult call How I motivate myself to be the best I can be Join Us >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09    

Agent User Group – Agent Engagement – What do you want?

Virtual / Online

I am delighted to be joined by Matt Cleveland from the South West Contact Centre Awards 2023 Winners "Outsourced Contact Centre of the Year – Foundever"   as my guest presenter on Tuesday 4th July   The session will be:   Agent Engagement – What do you want? We will be covering: On Site/Hybrid/Working From Home: The differences The benefits The Challenges   Zoe Bell from Liverpool John Moores will also be joining the last 15 minutes of my session to conduct some research with the Agents on breaks and health & wellbeing.  

Agent User Group

Virtual / Online

We are excited to welcome Nick Elston with his signature session "Find Your Voice"  Dont miss out and book your space today Watch the trailer to find out more! https://www.youtube.com/watch?v=PRB1rdr77I4 Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence