Monday 12 July, 2021 @ 10:00 am - 12:00 pm Contact Centre Leaders Programme: Recognising Vulnerability Virtual / Online
Tuesday 13 July, 2021 @ 10:00 am - 12:00 pm Contact Centre Leaders Programme: Making Reasonable Adjustments Virtual / Online
Monday 19 July, 2021 @ 10:00 am - 12:00 pm Contact Centre Leaders Programme: Case Study Workshop Virtual / Online
Tuesday 10 August, 2021 @ 10:00 am - 12:00 pm Setting The Operational Framework for Vulnerability: Why Vulnerability Matters Virtual / Online
Wednesday 11 August, 2021 @ 10:00 am - 12:00 pm Setting The Operational Framework for Vulnerability: Recognising Vulnerability within your Workforce Virtual / Online
Friday 13 August, 2021 @ 10:00 am - 12:00 pm Setting The Operational Framework for Vulnerability: Vulnerability Policy Virtual / Online