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6 events found.

TRUST Vulnerable Customers

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  2. TRUST Vulnerable Customers

Events

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  • Month
Today
  • July 2021

  • Mon 12

    Contact Centre Leaders Programme: Recognising Vulnerability

    Monday 12 July, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
  • Tue 13

    Contact Centre Leaders Programme: Making Reasonable Adjustments

    Tuesday 13 July, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
  • Mon 19

    Contact Centre Leaders Programme: Case Study Workshop

    Monday 19 July, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
  • August 2021

  • Tue 10

    Setting The Operational Framework for Vulnerability: Why Vulnerability Matters

    Tuesday 10 August, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
  • Wed 11

    Setting The Operational Framework for Vulnerability: Recognising Vulnerability within your Workforce

    Wednesday 11 August, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
  • Fri 13

    Setting The Operational Framework for Vulnerability: Vulnerability Policy

    Friday 13 August, 2021 @ 10:00 am - 12:00 pm
    Virtual / Online
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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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  • About
    • ← Back
    • About Us
    • Advisory Board
  • News
  • Events
  • Awards 2023
  • Forums
  • User Groups
    • ← Back
    • Team Leaders
    • Planning, Analysis & Insight Group
    • Senior Manager Group
    • Training & Coaching Group
    • Public Sector Group
    • HR & Recruiting User Group
    • Agents User Group
    • Health & Wellbeing Special Interest Group
    • Transformation & Innovation Special Interest Group
  • Members
    • ← Back
    • Membership
    • Join
    • Benefits
    • Questions
    • SWCCF Exchange
    • Directory
  • Training
    • ← Back
    • Agile Team Leader Development
    • Agent Training Workshops
    • Funded Training
  • Contact