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X-WR-CALDESC:Events for South West Contact Centre Forum
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DTSTART;VALUE=DATE:20191127
DTEND;VALUE=DATE:20191128
DTSTAMP:20191114T201556Z
CREATED:20190325T143053Z
LAST-MODIFIED:20191114T201556Z
UID:912-1574812800-1574899199@swccf.co.uk
SUMMARY:Developing a Team Culture (TLD 5)
DESCRIPTION:TLD 5 –  Workshop 5 \nAimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. \nTo include: \n\nCreating a Team Culture.\nWhat is your vision for an ideal team?\nBarriers to success.\nEngagement.\n\nBooking\n\n\n\n\nAll prices +VAT \n\n\nSingle session \n\n\nAll 5 sessions \n\n\n\n\nMembers \n\n\n£200 \n\n\n£800 save £200 \n\n\n\n\nNon-members \n\n\n£350 \n\n\n£1400 save £350
URL:https://swccf.co.uk/event/developing-a-team-culture/
LOCATION:Subfero\, The Hub\, 500 Park Avenue\, Aztec West\, Bristol\, BS32 4RZ\, United Kingdom
CATEGORIES:Team Leader Development Programme,Training
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20191023T103000
DTEND;TZID=Europe/London:20191023T173000
DTSTAMP:20191023T144902Z
CREATED:20190325T143015Z
LAST-MODIFIED:20191023T144902Z
UID:911-1571826600-1571851800@swccf.co.uk
SUMMARY:Planning and Time Management (TLD 5)
DESCRIPTION:TLD 5 –  Workshop 4 \nA Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role. \nThis session will include: \n\nThe 3 P’s.\nSelf-aware time management.\n‘Worthwhile’ theory for the role of a Team Leader and agent demonstrating the ‘Golden Circle’.\nAction planning the day for a Team Leader.\nWhat barriers can prevent a Team Leader meeting a deadline and how can this be avoided?\n\nBooking\n\n\n\n\nAll prices +VAT \n\n\nSingle session \n\n\nAll 5 sessions \n\n\n\n\nMembers \n\n\n£200 \n\n\n£800 save £200 \n\n\n\n\nNon-members \n\n\n£350 \n\n\n£1400 save £350
URL:https://swccf.co.uk/event/planning-and-time-management/
LOCATION:Subfero\, The Hub\, 500 Park Avenue\, Aztec West\, Bristol\, BS32 4RZ\, United Kingdom
CATEGORIES:Team Leader Development Programme,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190925T103000
DTEND;TZID=Europe/London:20190925T143000
DTSTAMP:20190903T172341Z
CREATED:20190325T142926Z
LAST-MODIFIED:20190903T172341Z
UID:910-1569407400-1569421800@swccf.co.uk
SUMMARY:5 Steps for Managing a Successful Team (TLD 5)
DESCRIPTION:TLD 5 –  Workshop 3 \nOffering 5 key features for managing a team\, this workshop works with the delegates to enhance the understanding for ‘the team’. Suitable for Team Leaders new to role\, this one day interactive session will include: \n\nThe performance gap\, a performing and an underperforming agent.\nManaging ‘Skill’ and ‘Will’ related issues.\nCoaching a team to success.\nTeam motivators to include motivation methodology and understanding engagement status.\nPraise and recognition through understanding the needs of a team.\n\nBooking\n\n\n\n\nAll prices +VAT \n\n\nSingle session \n\n\nAll 5 sessions \n\n\n\n\nMembers \n\n\n£200 \n\n\n£800 save £200 \n\n\n\n\nNon-members \n\n\n£350 \n\n\n£1400 save £350
URL:https://swccf.co.uk/event/5-steps-for-managing-a-successful-team/
LOCATION:Subfero\, The Hub\, 500 Park Avenue\, Aztec West\, Bristol\, BS32 4RZ\, United Kingdom
CATEGORIES:Team Leader Development Programme,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190710
DTEND;VALUE=DATE:20190712
DTSTAMP:20190514T094619Z
CREATED:20190325T142847Z
LAST-MODIFIED:20190514T094619Z
UID:909-1562720400-1562806799@swccf.co.uk
SUMMARY:Influencing and Communicating (TLD 5)
DESCRIPTION:TLD 5 –  Workshop 2 \nConsider the possibilities of influencing your team members with this workshop to explore the outputs of influencing through communication. Aimed at Team Leaders new to leading teams\, this 1 day session will develop a plan of action for any leader. \nTo include: \n\nExplore the concept of Drains V’s Radiators.\nUnderstanding why a team leader will need to influence a team.\nAn influencer traits.\nThe theory of ‘Push-Pull’.\nKnowing the audience and understanding the communication cycle.\nCategorising verbal and non-verbal communication.\nGreater depth listening to create an action plan using a ‘Start\, Stop\, Continue’ model.\n\nBooking\n\n\n\n\nAll prices +VAT \n\n\nSingle session \n\n\nAll 5 sessions \n\n\n\n\nMembers \n\n\n£200 \n\n\n£800 save £200 \n\n\n\n\nNon-members \n\n\n£350 \n\n\n£1400 save £350
URL:https://swccf.co.uk/event/influencing-and-communicating/
LOCATION:Subfero\, The Hub\, 500 Park Avenue\, Aztec West\, Bristol\, BS32 4RZ\, United Kingdom
CATEGORIES:Team Leader Development Programme,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190612
DTEND;VALUE=DATE:20190614
DTSTAMP:20190514T094625Z
CREATED:20190325T142741Z
LAST-MODIFIED:20190514T094625Z
UID:908-1560301200-1560387599@swccf.co.uk
SUMMARY:Developing a Coaching Culture (TLD 5)
DESCRIPTION:TLD 5 –  Workshop 1 \nAn inspiring interactive one-day workshop aimed at Team Leaders\, new to role or established in role to enhance a current coaching culture or develop a new strategy. With a good mixture of theory and practical learning\, this session will deliver and share best practice and engage with coaching methodology to include: \nAction Planning: \n\nActions V’s Objectives.\nThe structured flow from corporate objectives to individual objectives.\nWriting SMART objectives with an agent not for an agent.\n\n  \nGiving and Receiving Feedback through structured Coaching: \n\nInstructing v Coaching.\nROI on coaching to improve performance.\nDeveloping relationships & possible or existing coaching blocks.\nFeedback models\, discussion and trial.\nEffective question types and identifying their place during a feedback session.\n\nBooking\n\n\n\n\nAll prices +VAT \n\n\nSingle session \n\n\nAll 5 sessions \n\n\n\n\nMembers \n\n\n£200 \n\n\n£800 save £200 \n\n\n\n\nNon-members \n\n\n£350 \n\n\n£1400 save £350
URL:https://swccf.co.uk/event/developing-a-coaching-culture/
LOCATION:Subfero\, The Hub\, 500 Park Avenue\, Aztec West\, Bristol\, BS32 4RZ\, United Kingdom
CATEGORIES:Team Leader Development Programme,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190321
DTEND;VALUE=DATE:20190322
DTSTAMP:20190218T181627Z
CREATED:20190218T101642Z
LAST-MODIFIED:20190218T181627Z
UID:397-1553126400-1553212799@swccf.co.uk
SUMMARY:Team Leader Development Programme: Planning & Time Management
DESCRIPTION:
URL:https://swccf.co.uk/event/open-course-planning-time-management/
CATEGORIES:Team Leader Development Programme,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190307
DTEND;VALUE=DATE:20190308
DTSTAMP:20190218T181652Z
CREATED:20190218T101601Z
LAST-MODIFIED:20190218T181652Z
UID:396-1551916800-1552003199@swccf.co.uk
SUMMARY:Team Leader Development Programme: Managing a Successful Team
DESCRIPTION:
URL:https://swccf.co.uk/event/open-course-managing-a-successful-team/
CATEGORIES:Team Leader Development Programme,Training
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