Quarterly Forum

Avon and Somerset Police

Download the agenda for this Forum.

Free

Quarterly Forum

Weston College
Free

Quarterly Forum

UCAS New Barn Lane, Chelthenham, United Kingdom

The last of the 2019 series of SWCCF Quarterly Forum is kindly hosted by Paul Allen and his team at UCAS. Join us for the morning Forum, where we will touch on key performance trends during  2019 and how these impact on our thoughts when preparing for 2020. Get involved in interactive discussions, network with other Contact Centre professionals and be a part of this great opportunity to obtain key Information which could help your business needs. Download the agenda

Free

POSTPONED – Quarterly Forum Thursday 19th March 2020

Nightingale House, Redland, Bristol BS8 6SH

Dear Members, I am sure you will appreciate that in the current circumstances  and in the interest of keeping our members care at the heart of all we do, we have made the decision to postpone the SWCCF Quarterly Forum which was due to take place on 19th March at AXA PPP Healthcare Bristol. We feel that this action is best placed until we have a clearer view of  how the forthcoming weeks take effect. Updates for future meeting dates will be available on the SWCCF website www.swccf.co.uk along with options for you to join ‘Virtual Spaces’ where we will be presenting webinars, meetings and video conference facilities for all to download free and to share.  Please do remember to ... Read More

Free

Quarterly Forum Thursday 28th May 2020

We are working with the Dyson team to bring you a virtual SWCCF Forum, where there will be much insight into how Dyson are adapting to this unique period of time. Full update expected shortly. Time TBC

Forums on Tour Sitel

Sitel Mast House, Sutton Road, Plymouth, United Kingdom

Join us for the first of our live forums as we visit Sitel Plymouth sharing their insights on delivering outstanding service to blue chip brands John Lewis & Waitrose along with operational insights  including resourcing & employee engagement.   REGISTER YOUR PLACE TODAY

Forums on Tour: Site visit OVO Energy

OVO Energy OVO Energy, 1 Rivergate Temple Quay, Bristol, United Kingdom

Download the Agenda >>> Forums_FOT_Feb23_Agenda_v1 Site visit to OVO Energy's Bristol HQ 13 February 2022, 9:30am - 12:30pm OVO Energy, 1 Rivergate Temple Quay Bristol, BS1 6ED 9.30am Registration, refreshments and networking 10am Welcome from Jane Thomas, SWCCF 10.05am Kirstie Grimmett, Senior Customer Care Operations Manager, OVO The Energy Market Industry overview: recent and current challenges · The Customer Our People Support Account Management 10.35am Welcome from Piers Brown and Ian Chappell, Centrical 10.45am Visit the Discovery Hubs 1. 2. 3. 4. 5. Target Operating Model Transformation – why, how and lessons learnt. Talent Attraction – moving from competencies to behaviours Winning as a team – solving problems and delighting customers together Learning and Coaching – making learning and coaching ... Read More

Forums on Tour: Verastar

Verastar No. 1, Dovecote House, Old Hall Rd, Sale, United Kingdom

Since 1998, we’ve been providing small businesses with the essential services they need. We offer a wider range of services, a higher quality of customer care and a lower price than the industry incumbents, and we do it by challenging the way things are done and upholding our core values: Passionate, Straightforward, United and Innovative. Download info sheet

Forums on Tour: Foundever Exeter Site

Foundever 3 Manor Court, Dixs Field, Exeter, United Kingdom

The Foundever Team, in association with SWCCF and Call North West, is delighted to invite you to a CX Lab, where they will be showcasing how they enhance the customer and agent experience by streamlining their use of technology. Download info sheet