Contact Centre Recruitment Summit: 2023 statistics and forecasts An event not to be missed if you are responsible for or strategising the future of contact centre people and recruitment strategies for your contact centre. Katy Forsyth of Red Recruitment, along with the South West Contact Centre Forum and Call North West have curated a high-value seminar which will be knowledge laden and provide access to leading thinking and case studies for everything post-pandemic contact centre recruitment.  We will explore the prevailing candidate marketplace, recruitment processes fit for 2023 and onboarding trends and successes. We will also deliver the full suite of the most recent UK contact centre industry data, trends and forecasts. This is a fantastic, informative event for all ... Read More

Join the Foundever team for a unique behind the scenes look at how to bring the best of people and technology together to improve customer outcomes and the agent experience. The four solution breakouts followed by a session on integration will give attendees an insight into the world of CX Tech and how it can be applied to fuel customer loyalty. This event will be an eye-opening exploration into the transformative power of technology in customer service operations increasing efficiencies reducing cost and improving the customer experience. Agenda 9.30am Registration and refreshments 10am Welcome remarks from Jane Thomas, SWCCF and Oriana Ascanio, Foundever 10.30am Breakout Sessions: (On Rotation) 11.40am Connecting the Dots (Session on Integration) 12.30pm Closing remarks Limited parking ... Read More