Offering 5 key features required to manage a team, this workshop helps the delegates to enhance the understanding for ‘the team’. This interactive workshop is all about knowing your people, knowing how you can make a successful team and use their strengths to gain maximum performance. Suitable for Team Leaders new to role or a platform to reground Team Leaders getting back to the basics of managing a team to perform. Key Outputs The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching verses Feedback The basic of solid team motivation. Praise and recognition through understanding the needs of a team.