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Training & Coaching User Group

Thursday 18 January @ 9:00 am - 10:00 am

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing:

  1. Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023
  2. Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO
  3. Induction – Retention, April 2023

 

Details

Date:
Thursday 18 January
Time:
9:00 am - 10:00 am
Event Categories:
,

Organizer

South West Contact Centre Forum
Email:
info@swcontactcentreforum.com

Venue

Virtual / Online

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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