Calling out for help? by Nick Elston I recently had the extreme pleasure of being the Keynote Speaker for AgentFest 2019 – hosted by the South West Contact Centre Forum. This was a very poignant event for me to Speak at as over the past year or so I have been working more and more with organisations who have call centers. The challenges that they face; Increased absenteeism due to Mental Health. Lethargy & low confidence stemming from a lack of general Wellbeing. An expanding negative environment despite increased initiatives. Lack of positive engagement in Personal & Business Development schemes. A fluid workforce with a lack of consistency & performance. These are huge challenges, admittedly.  However, as those who work … Read More