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Contact Centre of the Year IN-HOUSE

John DaviesFebruary 7, 2023

Contact Centre of the Year OUTSOURCED

John DaviesFebruary 7, 2023

Recent Posts

  • Ascensos partners myConsole in BPO ESG first
  • Route 101 Unveils New Training Packages to Empower Zendesk Users
  • Promote the health of contact centre employees
  • Building a Credible Business Case for Contact Centre Transformation
  • Scottish firm continues international expansion with new Caribbean base

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Recent News Posts

Ascensos partners myConsole in BPO ESG first

Route 101 Unveils New Training Packages to Empower Zendesk Users

Promote the health of contact centre employees

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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  • About
    • ← Back
    • About Us
    • Advisory Board
  • News
  • Events
  • Awards 2023
  • Forums
  • User Groups
    • ← Back
    • Team Leaders
    • Planning, Analysis & Insight Group
    • Senior Manager Group
    • Training & Coaching Group
    • Public Sector Group
    • HR & Recruiting User Group
    • Agents User Group
    • Health & Wellbeing Special Interest Group
    • Transformation & Innovation Special Interest Group
  • Members
    • ← Back
    • Membership
    • Join
    • Benefits
    • Questions
    • SWCCF Exchange
    • Directory
  • Training
    • ← Back
    • Agile Team Leader Development
    • Agent Training Workshops
    • Funded Training
  • Contact