The Judging Process

Please note new dates for judging below

Panel Judging Sessions – Individual and Team Finalists

The panel judging will take place on 1-4 September 2020. (Venue TBC).

Site Visits – Contact Centre of the Year Finalists

The site visits will take place on 2-4 September 2020.

Following the announcement of finalists in all categories on the South West Contact Centre Forum website nominating managers will receive an email listing dates and times for their finalists to attend an interview and will be asked to confirm their attendance by email.

Please ensure when entering the awards that all individuals and teams will be available on the above dates as no alternative dates will be offered.  Each panel interview will be for 25 minutes which includes a 10-minute presentation by the finalist and Q&A.  Site visits will be for one hour. Further details including the venue will be in the invitation email.