The Judging Process

Please note new dates for judging below

Virtual Panel Judging Sessions – Individual and Team Finalists

  • Monday 5th & Tuesday 6th October

Site Visits – Contact Centre of the Year Finalists

The site visits are planned to take place on the following dates. If site visits are not possible this judging will also be carried out virtually.

  • Wednesday 7th & Thursday 8th October

Following the announcement of finalists in all categories on the South West Contact Centre Forum website nominating managers will receive an email listing dates and times for their finalists to attend their virtual interview and will be asked to confirm their attendance by email.

Please ensure when entering the awards that all individuals and teams will be available on the above dates as no alternative dates will be offered.  Each panel interview will be for 20 minutes which includes a 10-minute presentation by the each individual or team finalist and judges Q&A.  If site visits are possible they will be for one hour.