
Finalists 2020
Headline Sponsors


Congratulations to all our finalists this year!
Individual Categories
CUSTOMER SERVICES REPRESENTATIVE OF THE YEAR
Jason McKie | Capita |
Giovanna Robson | Scotts and Co |
Megan Blake | Scotts and Co |
Jenny Bate | Sensee |
Vaclav Sindelar | Ageas |
Nigel Clarke | Ageas |
Becky Palmer | NFU Mutual |
Antonio Ricci | NFU Mutual |
Leanne Smart | Aster Group |
Nicole Salsbury | Aster Group |
Joe Sharpe | NFU Mutual |
Conor Rickards | Subfero |
Josie Ford | Alexandra |
Libby Spriggs | Alexandra |
Darryl Matthews | Ageas |
TEAM LEADER/SUPERVISOR OF THE YEAR
Emma Birkett | Capita |
Karri Monsell | Ageas |
Julian King | Ageas |
Wayne Burnham | NFU Mutual |
Nick Russell | NFU Mutual |
Sebastian Kempf | Subfero |
Sonia Latore | Ageas |
Joseph Major-Gebbels | NFU Mutual |
Preeti Gurung | Subfero |
Zoe Tettmar | Agilisys Ltd |
Josh Saracoglu | Subfero |
Phillipa Jones | Alexandra |
SUPPORT PERSON OF THE YEAR
Peter Dunstan | Ageas |
Kelly Saunders | Ageas |
Hollie Maslen | Aster Group |
Joshua Gilby | NFU Mutual |
Jack Stone | NFU Mutual |
SUPPORT MANAGER OF THE YEAR
Megan Goswell | Subfero |
Andy Smart | Scotts and Co |
Karen Nolan | Capita |
Joanne Stone | Subfero |
Syeda Gul | Subfero |
Lorna Smith | Aster Group |
NEWCOMER OF THE YEAR
Adam Withers | Capita |
Amy Hampsey | Scotts and Co |
Jodie Underwood | Capita |
Jake Peard | NFU Mutual |
Stacey Morgan | Aster Group |
Helen Gracia-Young | Aster Group |
Rachel Holt | NFU Mutual |
Romas Balen | Subfero |
Zoheb Ali | Subfero |
CONTACT CENTRE MANAGER OF THE YEAR
Kaylea Wheawall | Ageas |
Sharon Passmore | Somerset County Council |
Lisa Hewlett | NFU Mutual |
Amanda Burnett | Subfero |
HERO OF THE YEAR
Steve Gabica | NFU Mutual |
Lisa Smith | Capita |
Chantal Stanford | Subfero |
John Fryer | Subfero |
Marlene Fowler | Alexandra |
Keith Owen | Somerset County Council |
TRAINER/COACH OF THE YEAR
Sangita Patel | Capita Life & Pensions |
Adam Bullock Price | NFU Mutual |
Becki Pope | Capita |
AMBASSADOR OF THE YEAR
Paige Hunt | Capita |
Rachel Young | Aster Group |
Kelly Woolford | Aster Group |
Save the Dates
Filming Days
19 & 20 October 2020
Film Premiere
Friday 20 November
Group and Team Categories
SUPPORT TEAM OF THE YEAR
Back Office Support Team | Ageas |
National Claims Support Team | NFU Mutual |
Operational Support Team | NFU Mutual |
IT Team | Subfero |
Specialists Team | Subfero |
Customer Operations Executives | Alexandra |
BEST PEOPLE ENGAGEMENT OF THE YEAR
Karen Nolan/Rebecca Nangle | Capita |
Motor Claims Department | NFU Mutual |
Bristol Community Group | NFU Mutual |
Customer Services Support | Agilisys Ltd |
Subfero | Subfero |
BEST CUSTOMER ENGAGEMENT OF THE YEAR
Allianz Partners Homeworking Team | Sensee |
South Development Underwriter Team | NFU Mutual |
MENTAL HEALTH & WELLBEING IN THE WORKPLACE
Contact Centre | Capita |
Subfero | Subfero |
Customer Services Support | Agilisys Ltd |
COVID – SUPPORTING CUSTOMERS PROGRAMME
SCC Contact Centre | Somerset County Council |
Customer Services | North Devon Council |
UCAS | UCAS |
COVID – ENGAGEMENT, HEALTH & WELLBEING
Bristol Leadership Team | NFU Mutual |
Customer Services Support | Agilisys Ltd |
Subfero | Subfero |
COVID – LEADERSHIP SUPPORT
Ageas | Ageas UK |
Bristol Leadership Team | NFU Mutual |
COVID – HOMEWORKING PROGRAMME
Sensee | Sensee |
Bristol Leadership Team | NFU Mutual |
Subfero | Subfero |
CONTACT CENTRE OF THE YEAR
Plymouth City Council |
Scott and Co |
Somerset County Council |
UCAS |
Sensee |
Ascensos |
Subfero |
Save the Dates
Filming Days
19 & 20 October 2020
Film Premiere
Friday 20 November
NOTES FOR NOMINATING MANAGERS
Please note that the Hero of the Year category will not be virtually judged but the winner will be announced during the Awards film on the night.
All Nominating managers will shortly receive a briefing note for themselves and their finalists explaining how the virtual judging will work and the preparation required for judging for both individual, team and company categories. Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.
Filming Experience Day
This will take place at the Ashton Gate stadium, Bristol on either the 19th or 20th October. Nominating Managers will receive full details in due course and you will be invited to attend by company.
Taking into account recent changes in Government advice reference bubbles of 6 people and social distancing we will let you know how many guests can attend from each business and at what time.
Please complete and return the film experience booking form. Invoices will be issued on receipt of the booking form.
Thank You.