Finalists 2020

Individual Categories

CUSTOMER SERVICES REPRESENTATIVE OF THE YEAR

Jason McKie  Capita
Giovanna Robson Scotts and Co
Megan Blake Scotts and Co
Jenny Bate Sensee
Vaclav Sindelar Ageas
Nigel Clarke Ageas
Becky Palmer NFU Mutual
Antonio Ricci NFU Mutual
Leanne Smart Aster Group
Nicole Salsbury Aster Group
Joe Sharpe NFU Mutual
Conor Rickards Subfero
Josie Ford Alexandra
Libby Spriggs Alexandra
Darryl Matthews Ageas

TEAM LEADER/SUPERVISOR OF THE YEAR

Emma Birkett  Capita
Karri Monsell Ageas
Julian King Ageas
Wayne Burnham NFU Mutual
Nick Russell NFU Mutual
Sebastian Kempf Subfero
Sonia Latore Ageas
Joseph Major-Gebbels NFU Mutual
Preeti Gurung Subfero
Zoe Tettmar Agilisys Ltd
Josh Saracoglu Subfero
Phillipa Jones Alexandra

SUPPORT PERSON OF THE YEAR

Peter Dunstan Ageas
Kelly Saunders Ageas
Hollie Maslen Aster Group
Joshua Gilby NFU Mutual
Jack Stone NFU Mutual

SUPPORT MANAGER OF THE YEAR

Megan Goswell Subfero
Andy Smart Scotts and Co
Karen Nolan Capita
Joanne Stone Subfero
Syeda Gul Subfero
Lorna Smith Aster Group

NEWCOMER OF THE YEAR

Adam Withers Capita
Amy Hampsey Scotts and Co
Jodie Underwood Capita
Jake Peard NFU Mutual
Stacey Morgan Aster Group
Helen Gracia-Young Aster Group
Rachel Holt NFU Mutual
Romas Balen Subfero
Zoheb Ali Subfero

CONTACT CENTRE MANAGER OF THE YEAR

Kaylea Wheawall Ageas
Sharon Passmore Somerset County Council
Lisa Hewlett NFU Mutual
Amanda Burnett Subfero

HERO OF THE YEAR

Steve Gabica  NFU Mutual
Lisa Smith Capita
Chantel Stanford Subfero
John Fryer Subfero
Marlene Fowler Alexandra
Keith Owen Somerset County Council

TRAINER/COACH OF THE YEAR

Sangita Patel Capita Life & Pensions
Adam Bullock Price NFU Mutual
Becki Pope Capita

AMBASSADOR OF THE YEAR

Paige Hunt Capita
Rachel Young Aster Group
Kelly Woolford Aster Group
 

Save the Dates

Filming Days

19 & 20 October 2020

Film Premiere

Friday 20 November

 

Group and Team Categories

SUPPORT TEAM OF THE YEAR

Back Office Support Team Ageas
National Claims Support Team NFU Mutual
Operational Support Team NFU Mutual
IT Team Subfero
Specialists Team Subfero
Customer Operations Executives Alexandra

BEST PEOPLE ENGAGEMENT OF THE YEAR

Karen Nolan/Rebecca Nangle Capita
Motor Claims Department NFU Mutual
Bristol Community Group NFU Mutual
Customer Services Support Agilisys Ltd
Subfero Subfero

BEST CUSTOMER ENGAGEMENT OF THE YEAR

Allianz Partners Homeworking Team Sensee
South Development Underwriter Team NFU Mutual

MENTAL HEALTH & WELLBEING IN THE WORKPLACE

Contact Centre Capita
Subfero Subfero
Customer Services Support Agilisys Ltd

COVID – SUPPORTING CUSTOMERS PROGRAMME

SCC Contact Centre Somerset County Council
Customer Services North Devon Council
UCAS UCAS

COVID – ENGAGEMENT, HEALTH & WELLBEING

Bristol Leadership Team NFU Mutual
Customer Services Support Agilisys Ltd
Subfero Subfero

COVID – LEADERSHIP SUPPORT

Ageas Ageas UK
Bristol Leadership Team NFU Mutual

COVID – HOMEWORKING PROGRAMME

Sensee Sensee
Bristol Leadership Team NFU Mutual
Subfero Subfero

CONTACT CENTRE OF THE YEAR

Plymouth City Council
Scott and Co
Somerset County Council
UCAS
Sensee
Ascensos
Subfero
 

Save the Dates

Filming Days

19 & 20 October 2020

Film Premiere

Friday 20 November

 

NOTES FOR NOMINATING MANAGERS

Please note that the Hero of the Year category will not be virtually judged but the winner will be announced during the Awards film on the night.

All Nominating managers will shortly receive a briefing note for themselves and their finalists explaining how the virtual judging will work and the preparation required for judging for both individual, team and company categories.  Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.

Filming Experience Day
This will take place at the Ashton Gate stadium, Bristol on either the 19th or 20th October.  Nominating Managers will receive full details in due course and you will be invited to attend by company.

Taking into account recent changes in Government advice reference bubbles of 6 people and social distancing we will let you know how many guests can attend from each business and at what time.

Please complete and return the film experience booking form. Invoices will be issued on receipt of the booking form.

Thank You.