Individual Categories

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Customer Service Agent of the Year

NFU Mutual

Carl Hearnden

Nisbets

Dominic Swain

Nisbets

James Millett

Sitel UK Ltd

James Rutherford

Sitel UK Ltd (Exeter)

Charlie Martin

Europa Group Ltd

Paul Thompson

Europa Group Ltd

Ben Howells

WeAnswer Ltd

Toby Palmer-White

EE Ltd (Plymouth)

Troy Martin

Direct Online Services Ltd

Christina Allford

Stannah Lift Services

Victoria Sobanski

Stannah Lift Services

Diane Mabbs

NFU Mutual

Jason Towler

AXA Health

Jack Sparks

Motability Operations Ltd

Erinn Brennan

Motability Operations Ltd

Dominic Summers

Motability Operations Ltd

Shauna Gibson

Europa Group Ltd

Bridget Kent

Sales Agent of the Year

Nisbets

Warren Amis

Europa Group Ltd

Sarvat Wazir

Europa Group Ltd

Richard Stubbing

Europa Group Ltd

Mark Taylor

BT

Alison Dockrell

Direct Online Services Ltd

Karine Ballard

Stannah Lift Services

Stuart Broadhurst

Stannah Lift Services

Inci Mustafa

CRiS

Jason Tiley

Team Leader/Supervisor 

NFU Mutual

Tessa Vickery

Sitel UK Ltd

Chris Blythe

Avon & Somerset Constabulary

Susan Jones

Europa Group Ltd

Sean Ryan

Direct Online Services Ltd

Jade Elliott

Stannah Lift Services

Sarah Webber

CRiS

Rune Highmore

Ascensos

Samantha Nitz

AXA Health

Laura Williams

Motability Operations

Dan Hutchinson

Sensee

Sarah Benkalai

AXA Health

Rachel Sparkes

Support Person of the Year

NFU Mutual

Joe Griffiths

Nisbets

Alex McGill

Sitel Uk Ltd (Exeter/South West)

John Harry

Sitel Uk Ltd (Exeter/South West)

Alex Wilson

Sitel Uk Ltd (Exeter/South West)

Jonathan Phillips

Europa Group Ltd

MJ Leguilcher

Europa Group Ltd

Liz Jefferies

WeAnswer Ltd

Karen Todd

Stannah Lift Services

Kyle Casselton

Stannah PLC

Krystine Richardson

NFU Mutual

Laura Wood

CRiS

Lorraine Preston

Ageas

Vicky Maskell

Ageas

Zoe Carr

Motability Operations Ltd

Stacey Farr

Support Manager of the Year

Europa Group Ltd

Dave Sinden

Stannah Lift Services

Tracey Earl

Ageas UK

Andy Holbert-Rolls

Motability Operations

Aimee Honeyfield

 

Newcomer of the Year

Capita Plc

Ben Cole

Nisbets

Greg Rhodes

Nisbets

Ryan Maby

Sitel UK Ltd (Exeter)

Peter Hearn

WeAnswer Ltd

Jossie Turner

Sitel UK Ltd (Plymouth)

Chelsea Wilkinson

Stannah Lift Services

Amanda Young

NFU Mutual

Matt Denness

Motability Operations

Jessica McNeil

Kohler Mira

Eloise Bull

BT

Andrew Jellicoe

Hero of the Year

NFU Mutual

Luke Sawyer

Avon & Somerset Police

Katherine (Kat) Grint

Direct Online Services Ltd

Beth Ibbotson

Stannah Lift Services

Jana Binderova

Stannah Lift Services

Joanne Streeter

NFU Mutual

Peter Beale

AXA Health

Sarah Smith

Motability Operations Ltd

Katie Dagger

Contact Centre Manager of the Year

Kohler Mira

Craig Burden

Direct Online Services Ltd

Christopher Pearce

Somerset County Council

Sharon Passmore

Trainer/Coach of the Year

Europa Group Ltd

Ant Kent

Stannah Lift Services

Alex Goldsworthy

AXA Health

Jade Rosolek

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Team and Company Categories

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Support Team

Europa Group Ltd

Learning & Development

Europa Group Ltd

Europa Underwriting

CRiS

Accounts Dept

Ageas UK

Continuous Improvement Team

Frontline Team

NFU Mutual

Motor Claims Department

WeAnswer Ltd

Digital Team

Best People Engagement

Celtic & Co

Customer Service & Sales Team

NFU Mutual

Motor Claims Department

Nisbets

Contact Centre

Somerset County Council

Contact Centre

Direct Online Services Ltd

Customer Services Contact Centre

NFU Mutual

Contact Centre

Pelican Business Services

Contact Centre

Triodos Bank UK

Customer Contact Team

Best Customer Engagement

Celtic & Co

Customer Service & Sales Team

Pelican Business Services

Contact Centre

Ageas UK

 Contact Centre

Diversity & Inclusion

Woven

Woven People Team

AXA Health

AXA

Ascensos

Mental Health in the Workplace

Motability Operations Ltd

Motability Operations Ltd

Pelican Business Services

Contact Centre

Best Transformation Programme

Kohler Mira

Service Design

Ageas UK

Contact Centre 

Best Recruitment & Retention Strategy

Nisbets

Contact Centre

Motability Operations Ltd

George Chandler & Georgie Ford

People Development

Nisbets

Contact Centre

Direct Online Services Ltd

Direct Online Services Ltd

AXA Health

Contact Centre 

Contact Centre of the Year

Sitel UK Ltd

South West Hub (Plymouth & Exeter)

Somerset County Council

Contact Centre

EE Ltd - Plymouth

Contact Centre

Direct Online Services Ltd

Customer Services Contact Centre

CRiS

Contact Centre

Pelican Business Services

Contact Centre 

AXA Health

AXA - Exeter Claims Team

Sensee & Ageas

Contact Centre

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Congratulations to all finalists. Here is a note to all Nominating Managers.

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Interview dates and times will be sent to nominating managers and/or those who forwarded the entries shortly. Please look out for the these details so you can brief your finalists regarding what to prepare and what to expect at their virtual judging session. Please note there is no virtual judging for those in the HERO OF THE YEAR category.

Please also note that an EARLYBIRD TABLE BOOKING DISCOUNT IS CURRENTLY AVAILABLE until FRIDAY 5TH AUGUST so please go to the Ceremony page where you can book and pay online or forward the booking form for an invoice to be raised. To take advantage of this discount tables have to be booked and paid for by 5th August.

Thank you.