2021 Winners
Individual Categories
Customer Services Representative
Winners: Hayley Baker - AXA Health and Rebecca Talbot - Alexandra
Sales Agent of the Year
Winner: Mark Taylor - Europa Group
Team Leader/Supervisor
Highly Commended: Mark Randell - NFU Mutual
Winner: Kier Gardiner - Ageas
Support Person of the Year
Winner: Donna Conlon Jones - Europa Group
Support Manager of the Year
Winner: Wayne Miles - Europa Group
Newcomer of the Year
Winner: Becki McCullough - LV
Hero of the Year
Winner: Dave Leat - NFU Mutual
Trainer/Coach of the Year
Winner: Jack Bailey - AXA Health
Team and Company Categories
Support Team
Winner: Agilisys Ltd
Frontline Team
Winner: Ascensos
Best People Engagement
Winner: Pelican Business Services
Best Customer Engagement
Winner: Pelican Business Services
Diversity & Inclusion
Winner: AXA Health
Mental Health in the Workplace
Winner: Pelican Business Services
Agent Induction Programme
Winner: Scotts and Co
Best Transformation Programme
Winner: Nisbets
COVID - Supporting Colleagues
Winner: Capita
COVID - Supporting Customers
Highly Commended: South Gloucestershire Council
Winner: Somerset County Council
COVID - Homeworking Programme
Highly Commended: Sensee
Winner: Avon & Somerset Police
Contact Centre of the Year
Winner (Outsourced): WeAnswer Ltd
Winner (Outsourced): Pelican Business Services
Winner (In-house): Avon & Somerset Police
