Individual Categories


Customer Services Representative

Winners: Hayley Baker - AXA Health and Rebecca Talbot - Alexandra

Sales Agent of the Year

Winner: Mark Taylor - Europa Group

Team Leader/Supervisor 

Highly Commended: Mark Randell - NFU Mutual
Winner: Kier Gardiner - Ageas

Support Person of the Year

Winner: Donna Conlon Jones - Europa Group

Support Manager of the Year

Winner: Wayne Miles - Europa Group

Newcomer of the Year

Winner: Becki McCullough - LV

Hero of the Year

Winner: Dave Leat - NFU Mutual

Trainer/Coach of the Year

Winner: Jack Bailey - AXA Health


Team and Company Categories


Support Team

Winner: Agilisys Ltd

Frontline Team

Winner: Ascensos

Best People Engagement

Winner: Pelican Business Services

Best Customer Engagement

Winner: Pelican Business Services

Diversity & Inclusion

Winner: AXA Health

Mental Health in the Workplace

Winner: Pelican Business Services

Agent Induction Programme

Winner: Scotts and Co

Best Transformation Programme

Winner: Nisbets

COVID - Supporting Colleagues

Winner: Capita

COVID - Supporting Customers

Highly Commended: South Gloucestershire Council
Winner: Somerset County Council

COVID - Homeworking Programme

Highly Commended: Sensee
Winner: Avon & Somerset Police

Contact Centre of the Year

Winner (Outsourced): WeAnswer Ltd
Winner (Outsourced): Pelican Business Services
Winner (In-house): Avon & Somerset Police