Individual Categories


Customer Services Representative

NFU Mutual Luke Sawyer
Europa Group Pat Evans
Alexandra Rebecca Talbot
Europa Group Julie Jefferys
LV Harry Wood
AXA Health Hayley Baker
Europa Group Jan Sage
Pelican Business Services Ceri Astridge

Sales Agent of the Year

Europa Group Mark Taylor
Europa Group Richard Stubbing
Europa Group Daniel Lindsay

Team Leader/Supervisor 

Agilisys Ltd Ellie Cooksley
NFU Mutual Tessa Vickery
Europa Group  Emma Davis
Ageas Chloe Grover
Nisbets Jake Fewings-Mitchell
Europa Group  Jen Hill
Ageas Kier Gardiner
Europa Group Chris Watts
NFU Mutual Mark Randell

Support Person of the Year

LV Lorna Neesam
Ageas Tamsin Watts
Scotts and Co Jenny Cann
Europa Group Justin Cohen
Nisbets Owen Onslow
Europa Group Kieran Jones
NFU Mutual Laura Wood
Europa Group Donna Conlon Jones
Scotts and Co Josh Bolger

Support Manager of the Year

Europa Group Wayne Miles
Europa Group Martin Lewtin
Europa Group Dean Jenkins

Newcomer of the Year

NFU Mutual Andy Collett
LV Becki McCullough

Hero of the Year

Capita Adam Withers
AXA Health Ben Sandle
Alexandra Gabrielle Moore
Scotts and Co Julie Guntrip
AXA Health Taylor Cainey
NFU Mutual Dave Leat

Trainer/Coach of the Year

Capita Michaela Gainey
AXA Health Jack Bailey
Europa Group Ant Kent

Team and Company Categories


Support Team

WeAnswer Ltd IT Team
Europa Group Learning and Development
NFU Mutual Operational Support Team
Europa Group Finance
Agilisys Ltd HR & Internal Communications

Frontline Team

WeAnswer Ltd Out of Hours Team
AXA Health Senior Personal Advisor Team
Ascensos Quality Team
WeAnswer Ltd Digital Team

Best People Engagement

Pelican Business Services  

Best Customer Engagement

Pelican Business Services  

Diversity & Inclusion

Agilisys Ltd - HR & Internal Communications  
AXA Health  

Mental Health in the Workplace

Agilisys Ltd - HR & Internal Communications  
Avon & Somerset Police Comms - Senior Leadership Team & HR Partners  
Pelican Business Services  

Agent Induction Programme

Pelican Business Services  
Scotts and Co  

Best Transformation Programme


COVID - Supporting Colleagues

Somerset County Council  

COVID - Supporting Customers

South Gloucestershire Council  
Somerset County Council  
Pelican Business Services  

COVID - Homeworking Programme

Avon & Somerset Police - Incident Assessment Unit  

Contact Centre of the Year

Avon & Somerset Constabulary - Police Control Room  
Pelican Buisness Services  
Sensee & Ageas   
WeAnswer Ltd  

Congratulations to all finalists. Here is a note to all Nominating Managers.


Please pass on our congratulations to all your finalists.  We have received many inspirational entries which emphasise the amazing effort and huge achievements of your individuals, teams and Centres.

All Nominating Managers will shortly receive an email containing a briefing note for themselves and their finalists explaining how the Zoom virtual judging will work and the preparation required for individual, team and company categories including Contact Centre of the Year.

This email notification will also include the date and time for your finalists judging session. Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.

Finalists in the Hero & Ambassador of the Year category will NOT have to attend the virtual judging and the winner will be announced at the Awards Dinner & Ceremony.

All winners will be announced and trophies presented at a fabulous black-tie Awards Dinner taking place on Thursday 4thNovember at the Bristol Marriott Hotel City Centre.  Full details including how to book your tables can be found on the website  Don’t miss out on the Earlybird discount for table bookings….closing date Wednesday 15th September.

Thank You.