Individual Categories
Customer Services Representative
| NFU Mutual | Luke Sawyer |
| Europa Group | Pat Evans |
| Alexandra | Rebecca Talbot |
| Europa Group | Julie Jefferys |
| LV | Harry Wood |
| AXA Health | Hayley Baker |
| Europa Group | Jan Sage |
| Pelican Business Services | Ceri Astridge |
Sales Agent of the Year
| Europa Group | Mark Taylor |
| Europa Group | Richard Stubbing |
| Europa Group | Daniel Lindsay |
Team Leader/Supervisor
| Agilisys Ltd | Ellie Cooksley |
| NFU Mutual | Tessa Vickery |
| Europa Group | Emma Davis |
| Ageas | Chloe Grover |
| Nisbets | Jake Fewings-Mitchell |
| Europa Group | Jen Hill |
| Ageas | Kier Gardiner |
| Europa Group | Chris Watts |
| NFU Mutual | Mark Randell |
Support Person of the Year
| LV | Lorna Neesam |
| Ageas | Tamsin Watts |
| Scotts and Co | Jenny Cann |
| Europa Group | Justin Cohen |
| Nisbets | Owen Onslow |
| Europa Group | Kieran Jones |
| NFU Mutual | Laura Wood |
| Europa Group | Donna Conlon Jones |
| Scotts and Co | Josh Bolger |
Support Manager of the Year
| Europa Group | Wayne Miles |
| Europa Group | Martin Lewtin |
| Europa Group | Dean Jenkins |
Newcomer of the Year
| NFU Mutual | Andy Collett |
| LV | Becki McCullough |
Hero of the Year
| Capita | Adam Withers |
| AXA Health | Ben Sandle |
| Alexandra | Gabrielle Moore |
| Scotts and Co | Julie Guntrip |
| AXA Health | Taylor Cainey |
| NFU Mutual | Dave Leat |
Trainer/Coach of the Year
| Capita | Michaela Gainey |
| AXA Health | Jack Bailey |
| Europa Group | Ant Kent |
Team and Company Categories
Support Team
| WeAnswer Ltd | IT Team |
| Europa Group | Learning and Development |
| NFU Mutual | Operational Support Team |
| Europa Group | Finance |
| Agilisys Ltd | HR & Internal Communications |
Frontline Team
| WeAnswer Ltd | Out of Hours Team |
| AXA Health | Senior Personal Advisor Team |
| Ascensos | Quality Team |
| WeAnswer Ltd | Digital Team |
Best People Engagement
| Pelican Business Services | |
| Ascensos |
Best Customer Engagement
| Pelican Business Services | |
| Ageas | |
| Nisbets |
Diversity & Inclusion
| Agilisys Ltd - HR & Internal Communications | |
| AXA Health |
Mental Health in the Workplace
| Agilisys Ltd - HR & Internal Communications | |
| Avon & Somerset Police Comms - Senior Leadership Team & HR Partners | |
| Pelican Business Services |
Agent Induction Programme
| Pelican Business Services | |
| Scotts and Co |
Best Transformation Programme
| Ageas | |
| LV | |
| Nisbets |
COVID - Supporting Colleagues
| Capita | |
| Somerset County Council |
COVID - Supporting Customers
| South Gloucestershire Council | |
| Somerset County Council | |
| Pelican Business Services | |
| Alexandra |
COVID - Homeworking Programme
| Avon & Somerset Police - Incident Assessment Unit | |
| Sensee |
Contact Centre of the Year
| CRiS | |
| Avon & Somerset Constabulary - Police Control Room | |
| Pelican Buisness Services | |
| Sensee & Ageas | |
| WeAnswer Ltd |
Congratulations to all finalists. Here is a note to all Nominating Managers.
Please pass on our congratulations to all your finalists. We have received many inspirational entries which emphasise the amazing effort and huge achievements of your individuals, teams and Centres.
All Nominating Managers will shortly receive an email containing a briefing note for themselves and their finalists explaining how the Zoom virtual judging will work and the preparation required for individual, team and company categories including Contact Centre of the Year.
This email notification will also include the date and time for your finalists judging session. Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.
Finalists in the Hero & Ambassador of the Year category will NOT have to attend the virtual judging and the winner will be announced at the Awards Dinner & Ceremony.
All winners will be announced and trophies presented at a fabulous black-tie Awards Dinner taking place on Thursday 4thNovember at the Bristol Marriott Hotel City Centre. Full details including how to book your tables can be found on the website www.swccf.co.uk. Don’t miss out on the Earlybird discount for table bookings….closing date Wednesday 15th September.
Thank You.