2020 Winners

The South West Contact Centre Awards are over for another year. We’d like to give a huge thanks and congratulations to all who entered, were finalists and of course the winners.

Thanks also goes out to our headline sponsors EveryCloud Communications in partnership with 8x8, along with Red Recruitment, and to our support sponsors Sensée, all of whom contribute to the success of the awards. We couldn’t do it without you!

We will be back for the 2021 awards next year, so look out for the announcement so you can apply to be recognised as one of the leading contact centres in the South West of England.

Customer Services Representative of the Year Nicole Salsbury - Aster Group Giovanna Robson - Scotts & Co
Team Leader of the Year Karri Monsell - Ageas
Sonia Latore - Ageas
Josh Saracoglu - Subfero
Support Person of the Year Jack Stone - NFU Mutual  
Support Manager of the Year Syeda Gul - Subfero  
Newcomer of the Year Amy Hampsey - Scotts & Co  
Contact Centre Manager of the Year Lisa Hewlett - NFU Mutual Amanda Burnett - Subfero
Hero of the Year Marlene Fowler - Alexandra  
Trainer/Coach of the Year Sangita Patel - Capita Life & Pensions  
Ambassador of the Year Rachel Young - Aster Group  
Support Team of the Year IT Team - Subfero  
Best People Engagement Motor Claims Dept - NFU Mutual  
Best Customer Engagement South Development Underwriter Team - NFU Mutual  
Mental Health & Wellbeing in the Workplace Customer Services Support - Agilisys Ltd  
Business Improvement Strategy   UCAS
COVID - Supporting Customers Programme Somerset County Council  
COVID - Engagement Health & Wellbeing Subfero  
COVID - Leadership Support Ageas  

COVID Homeworking Programme

Contact Centre of the Year - Outsourced Ascensos  
Contact Centre of the Year - SMALL UCAS  
Contact Centre of the Year - MEDIUM Scotts & Co  
Contact Centre of the Year- LARGE Somerset County Council