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Fantastic evening of celebration

Important Announcement

SWCCF Annual Awards 2020 Gala Dinner postponed until
Thursday 1 October 2020

In light of the current situation we are all facing in managing our businesses against the risks associated with the Coronavirus, the SWCCF has made the difficult decision to reschedule the Awards Gala Dinner from 25 June to Thursday 1 October 2020.

It is with regret that we have to make this announcement however,  we want to ensure that this remains the showcase event of the year by giving all the opportunity of getting involved which as we speak, could be difficult to ensure.

Therefore we confirm that you have more time to get your entries in place and create more engagement in your businesses as the  following amends to the process  will apply:

Closing date for entries Extended to Friday 31 July
Awards Webinar 1 Friday 29 May at 11am
Awards Webinar 2 Thursday 25 June at 11am
Panel Judging* Tuesday 1 - Friday 4 September
Site Visits* Wednesday 2 - Friday 4 September
Awards Dinner Thursday 1 October

* The judging dates assume face-to-face judging sessions. However this would be changed to a video conferencing facility should this be considered more appropriate at the time.

The SWCCF is committed to supporting all of our members and contact centres in the South West  through this challenging time . Please do visit www.swccf.co.uk for updates, and industry support.

However, we do appreciate that you will want to concentrate on immediate issues and will look forward to celebrating the great work your centres deliver later in the year.

Jane Thomas,
Managing Director,
South West Contact Centre Forum


8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the South West of England as a prime UK region for delivering excellence in customer contact strategy.  Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year – the South West Contact Centre Awards 2020.

Tim Bury
Vice President EMEA, 8×8

We’re excited to be part of the shared mission to keep improving the Contact Centre experience for both Colleague and Customer.  As we head into the 2020’s, customer expectations are higher than ever – and we’ll be looking to ensure Contact Centre colleagues are as well-armed as they can possibly be, to confidently deliver the best of themselves to their customers.   I’m really looking forward to getting to know all the South West Contact Centre Forum members, culminating in celebrating the amazing achievements of contact centres in the South West at the Awards Gala Dinner in June.

Rob Mukherjee
Director of Transformation, EveryCloud Communications

red contact centres is once again delighted to headline sponsor the South West Contact Centre Forum’s premier event, the annual awards.

red contact centres offer the South West great opportunity, not least with the employment prospects and careers that they afford the region’s service and sales talent.

red contact centres is the leading contact centre recruitment specialist throughout the South West and one of the fastest growing across the UK. Our commitment to events such as this is our way of supporting the fantastic industry that we are so proud to be part of. 

Katy Forsyth
Managing Director, red contact centres

It's time to showcase your centre and staff

A superb opportunity to showcase the amazing work you and the team have been delivering throughout the year. Ensure you take this opportunity to increase your centre’s profile both internally to the greater business and externally to the markets you serve.

The Awards are a great opportunity of creating unique marketing campaigns – those to help with your attraction and retention campaigns. Finalist and winners logos are provided for all marketing purposes – share the good news with all you engage. Winners and finalists have used their success stories in tenders to attract new business.

The Awards offer your centre to engage all members of staff in the pursuit of glory. Make it a company-wide initiative, encourage the team to nominate their colleagues and encourage everyone to get involved, turning the awards into a company-wide initiative.

  • 31 July
    Deadline for Entries
  • 1-4 September
    Panel Judging for all finalists, other than Contact Centre of the Year category
  • 2-4 September
    Site Visits/Judging for all finalists in Contact Centre of the Year category
  • 1 October
    Awards Ceremony & Gala Dinner



Some special moments from the 2019 Awards Ceremony