We are delighted to announce our finalists. This year's Awardswill be a Film Production with all finalists at the heart of an amazing VIP filming experience.

See our finalists

Headline Sponsors

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left to get your nominations in


to enter


Categories to enter


Fantastic evening of celebration

The opportunity of a lifetime – be the star of the show!

This year, the Awards are focused on ensuring we deliver an event which is low risk, low cost to attend and high engagement, as you always expect form the showcase event of the year.

That’s exactly why we have taken account of Government guidelines and the subsequent health and safety of your staff as the absolute centre of all we do in providing a spectacular experience and event which will capture the hearts and recognize all the outstanding achievements of your team.

In addition, we get that this year the cost of entering the awards has to be considered, and that’s why we’ve made the decision to hold the Awards ceremony for 2020 as a spectacular film production, which will be broadcast on FRIDAY 20TH NOVEMBER.

We know how important it is at this time to engage with your employees and to recognise their achievements in what has been an extraordinary year.

Find out more
  • 1 September
    Deadline for Entries
  • 5-8 October
    Panel Judging
  • 19-20 October
    Film Experience
  • 20 November
    Virtual Awards Ceremony


8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the South West of England as a prime UK region for delivering excellence in customer contact strategy.  Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year – the South West Contact Centre Awards 2020.

Tim Bury
Vice President EMEA, 8x8

We’re excited to be part of the shared mission to keep improving the Contact Centre experience for both Colleague and Customer.  As we head into the 2020’s, customer expectations are higher than ever – and we’ll be looking to ensure Contact Centre colleagues are as well-armed as they can possibly be, to confidently deliver the best of themselves to their customers.   I’m really looking forward to getting to know all the South West Contact Centre Forum members, culminating in celebrating the amazing achievements of contact centres in the South West at the Awards Gala Dinner in November.

Rob Mukherjee
Director of Transformation, EveryCloud Communications

red contact centres is once again delighted to headline sponsor the South West Contact Centre Forum’s premier event, the annual awards.

red contact centres offer the South West great opportunity, not least with the employment prospects and careers that they afford the region’s service and sales talent.

red contact centres is the leading contact centre recruitment specialist throughout the South West and one of the fastest growing across the UK. Our commitment to events such as this is our way of supporting the fantastic industry that we are so proud to be part of. 

Katy Forsyth
Managing Director, red contact centres

2020 Finalists Announced

See our Finalists

Some special moments from the 2019 Awards Ceremony