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Fantastic evening of celebration

The deadline for entries is 5pm, Tuesday lst September 2020



The South West Contact Centre Awards 2020 are open to all contact centres based in the South West of England. These Awards will culminate in an extraordinary night - reflecting an extraordinary year. The most prestigious regional contact centre awards of 2020.

The SWCCF Awards 2020 offer a superb opportunity to showcase the amazing work you and your teams deliver throughout the year, as well as the unique opportunity to thank all for their extraordinary commitment throughout the COVID-19 crisis reflected in the dedicated COVID19 categories

The SWCCF Awards 2020 give all in the business the chance to get involved in what will be a fantastic occasion – make sure you acknowledge your teams for their commitment and outstanding contribution they make to the business delivering outstanding service to your customers.

This year has to be recognised as exceptional,  so ensure you  engage with all by creating the opportunity to bring everyone together to help write your entries, reflect on the many outstanding contributions both individuals and teams have made throughout and make this a positive and  memorable year for all the right reasons.

Ensure your business has a positive goal to look forward to – The South West Contact Centre Awards, a truly amazing opportunity to celebrate – We look forward to an exceptional night reflecting an exceptional year.

  • 1 September
    Deadline for Entries
  • 5-8 October
    Panel Judging
  • 13-15 October
    Site Visits/Judging for all finalists in Contact Centre of the Year category
  • 20 November
    Awards Ceremony & Gala Dinner


8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the South West of England as a prime UK region for delivering excellence in customer contact strategy.  Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year – the South West Contact Centre Awards 2020.

Tim Bury
Vice President EMEA, 8×8

We’re excited to be part of the shared mission to keep improving the Contact Centre experience for both Colleague and Customer.  As we head into the 2020’s, customer expectations are higher than ever – and we’ll be looking to ensure Contact Centre colleagues are as well-armed as they can possibly be, to confidently deliver the best of themselves to their customers.   I’m really looking forward to getting to know all the South West Contact Centre Forum members, culminating in celebrating the amazing achievements of contact centres in the South West at the Awards Gala Dinner in November.

Rob Mukherjee
Director of Transformation, EveryCloud Communications

red contact centres is once again delighted to headline sponsor the South West Contact Centre Forum’s premier event, the annual awards.

red contact centres offer the South West great opportunity, not least with the employment prospects and careers that they afford the region’s service and sales talent.

red contact centres is the leading contact centre recruitment specialist throughout the South West and one of the fastest growing across the UK. Our commitment to events such as this is our way of supporting the fantastic industry that we are so proud to be part of. 

Katy Forsyth
Managing Director, red contact centres



Some special moments from the 2019 Awards Ceremony