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Fantastic evening of celebration


Download our new Awards Toolkit for all the information you need about this year's Awards.


8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the South West of England as a prime UK region for delivering excellence in customer contact strategy.  Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year – the South West Contact Centre Awards 2020.

Tim Bury
Vice President EMEA, 8×8

We’re excited to be part of the shared mission to keep improving the Contact Centre experience for both Colleague and Customer.  As we head into the 2020’s, customer expectations are higher than ever – and we’ll be looking to ensure Contact Centre colleagues are as well-armed as they can possibly be, to confidently deliver the best of themselves to their customers.   I’m really looking forward to getting to know all the South West Contact Centre Forum members, culminating in celebrating the amazing achievements of contact centres in the South West at the Awards Gala Dinner in June.

Rob Mukherjee
Director of Transformation, EveryCloud Communications

red contact centres is once again delighted to headline sponsor the South West Contact Centre Forum’s premier event, the annual awards.

red contact centres offer the South West great opportunity, not least with the employment prospects and careers that they afford the region’s service and sales talent.

red contact centres is the leading contact centre recruitment specialist throughout the South West and one of the fastest growing across the UK. Our commitment to events such as this is our way of supporting the fantastic industry that we are so proud to be part of. 

Katy Forsyth
Managing Director, red contact centres

It's time to showcase your centre and staff

A superb opportunity to showcase the amazing work you and the team have been delivering throughout the year. Ensure you take this opportunity to increase your centre’s profile both internally to the greater business and externally to the markets you serve.

The Awards are a great opportunity of creating unique marketing campaigns – those to help with your attraction and retention campaigns. Finalist and winners logos are provided for all marketing purposes – share the good news with all you engage. Winners and finalists have used their success stories in tenders to attract new business.

The Awards offer your centre to engage all members of staff in the pursuit of glory. Make it a company-wide initiative, encourage the team to nominate their colleagues and encourage everyone to get involved, turning the awards into a company-wide initiative.

  • 3 April
    Deadline for Entries
  • 12-15 May
    Panel Judging for all finalists, other than Contact Centre of the Year category
  • 18-20 May
    Site Visits/Judging for all finalists in Contact Centre of the Year category
  • 25 June
    Awards Ceremony & Gala Dinner



Some special moments from the 2019 Awards Ceremony