Individual Awards



Customer Services Representative of the Year

George Allsop – Liverpool Victoria

Team Leader of the Year

Louise Sadd – Aster Group

Team Leader of the Year

Hayden Crockford – Motability Operations

Sales Agent of the Year

Hannah O’Flaherty – Nisbets

Joel Mitchelmore – Lifetime Training

Support Manager of the Year

Christopher Bishop – NFU Mutual

Trainer/Coach of the Year

Adam Meade – Capita Life & Pensions Regulated Services Ltd

Support Person of the Year

Emma Bryan – Europa Group Ltd

Support Person of the Year

Charlotte Mair – Carnival UK

Ambassador of the Year

Caroline Evans – NFU Mutual

Newcomer of the Year

Chanine Burch – Motability Operations

Newcomer of the Year

Louise Dowd – Plymouth City Council

Contact Centre Manager of the Year

Steve Gray – Ageas

Hero of the Year

Sue Baker – Woven

Team & Company Awards


Best Use of Technology

RS Homeworking – Bristol City Council

Best Use of Social Media

Corporate Communications – Avon & Somerset Constabulary

Best Business Improvement Strategy

Property Systems Thinking Team – Liverpool Victoria

Ageas Sales & Service – Ageas

Best People Development

HR & Quality Team – Subfero Ltd

Pelican Business Services

Support Team of the Year

Human Resources – Europa Group Ltd

Best People Engagement

SteerCo Team – Nationwide Building Society

Oak Furnitureland

Best People Engagement

Do What Matters Programme – Nationwide Building Society

Best Customer Engagement

Kohler Mira Ltd

Contract Centre of the Year – Small


Contact Centre of the Year – Medium

Somerset County Council

Contact Centre of the Year- Large


Contract Centre of the Year – Outsourced

Subfero Ltd


Congratulations to all our winners and finalists.