The Judging Process

Panel Judging Sessions – Individual and Team Finalists

The panel judging will take place on the following dates (Venue: The Quadrant, Aztec West Business Park, Almondsbury, Bristol, BS32 4AQ):

  • Tuesday 30th April
  • Wednesday 1st May
  • Thursday 2nd May
  • Friday 3rd May

Site Visits – Contact Centre of the Year Finalists

The site visits will take place on the following dates:

  • Monday 13th May
  • Tuesday 14th May
  • Wednesday 15th May
  • Thursday 16th May
  • Friday 17th May

Following the announcement of finalists in all categories on the South West Contact Centre Forum website nominating managers will receive an email listing dates and times for their finalists to attend an interview and will be asked to confirm their attendance by email.

Please ensure when entering the awards that all individuals and teams will be available on the above dates as no alternative dates will be offered.  Each panel interview will be for 30 minutes and further details including the venue will be in the invitation email.