2019 Finalists Announced
Headline sponsor
CONGRATULATIONS
to all finalists. The next stage for all finalists is judging panel sessions and site visits. Further details regarding the judging panel sessions and site visits will be sent to all nominating managers.
Thank You.
Individual categories
Ambassador of the Year
|
Liz Turton |
NFU Mutual |
|
Caroline Evans |
NFU Mutual |
|
Ross Blackman |
Motability Operations |
|
Shaun Grant |
Oak Furnitureland |
Newcomer of the Year
|
Becky Tandy |
NFU Mutual |
|
Jade Mortimer |
Aster Group |
|
Kuba Arnold |
Woven |
|
Zoe Muscat |
Alexandra |
|
Will Hemsley |
Capita Life & Pensions |
|
Chanine Burch |
Motability Operations |
|
Mitchell Davis |
Bristol City Council |
|
Anthony Glasgow |
Subfero Ltd |
|
Sophie Davies |
Liverpool Victoria |
|
Victoria Bull |
Bristol City Council |
|
Owen Onslow |
Nisbets |
|
Louise Dowd |
Plymouth City Council |
Support Person of the Year
|
Becky Allison |
NFU Mutual |
|
Hayley Norris |
Europa Group Ltd |
|
Emma Bryan |
Europa Group Ltd |
|
Graham Vincent |
Europa Group Ltd |
|
Megan Goswell |
Subfero Ltd |
|
Sophie Poole |
Motability Operations |
|
Matthew Smith |
Capita Life & Pensions |
|
Carrie Heyburn |
Bristol City Council |
|
Michelle Trotman |
LV Insurance |
|
Ashley Stinchcombe |
Motability Operations |
|
Dave Tolputt |
Kohler Mira |
|
Vicky Mountain |
Motability Operations |
|
Cameron Dickinson |
Plymouth City Council |
|
Luisa Emery |
Aster Group |
|
Charlotte Mair |
Carnival UK |
Sales Agent of the Year
|
Elli Wright |
Europa Group Ltd |
|
Lindsay Townsend |
Kohler Mira |
|
Hannah O’Flaherty |
Nisbets |
|
Joel Mitchelmore |
Lifetime Training |
|
Aaron McAuley |
Kohler Mira |
Customer Service Representative of the Year
|
Frederica Gamble |
NFU Mutual |
|
Ryan Cooper |
Woven |
|
Dave Waldron |
Alexandra |
|
Bethany Edwards |
Plymouth City Council |
|
Becky Harvey |
Motability Operations |
|
Jade Walsh |
Woven |
|
Hannah Stock |
Motability Operations |
|
Ashley Cummins |
Motability Operations |
|
Tara Pierce |
Kohler Mira |
|
Wayne Pirret |
Bristol City Council |
|
Jaimie Kotula |
NFU Mutual |
|
George Allsop |
Liverpool Victoria |
|
Preeti Gurung |
Subfero Ltd |
|
Amy Greenway |
Capita PLC |
|
Harry Watkins |
Ageas |
|
Neil Durbin |
Nisbets |
Team Leader of the Year
|
Wayne Burnham |
NFU Mutual |
|
Louise Sadd |
Aster Group |
|
Rune Highmore |
CRiS |
|
Haydn Crockford |
Motability Operations |
|
Chris Watts |
Europa Group |
|
Jen Hill |
Europa Group |
|
Emma Davis |
Europa Group |
|
Laura Ray |
Bristol City Council |
|
Sophie Edbrooke |
Liverpool Victoria |
|
Oleg Khaliulin |
Subfero Ltd |
|
Casey McCoy |
Ageas |
|
Mike Hudson |
Lifetime Training |
|
Robyn Loots |
Nisbets |
|
Tiffany Attwood |
Kohler Mira |
Trainer/Coach of the Year
|
Kerry Broomfield |
NFU Mutual |
|
Adam Meade |
Capita Life & Pensions |
|
Fay Gulwell |
Expolink |
|
Dom Gay |
Expolink |
|
Luisa Emery |
Aster Group |
Support Manager of the Year
|
Christopher Bishop |
NFU Mutual |
|
David Sinden |
Europa Group Ltd |
|
Sam Selby |
Europa Group Ltd |
|
Tara Lochery |
Subfero Ltd |
|
Wayne Miles |
Europa Group Ltd |
|
George Turner |
Ageas |
Contact Centre Manager of the Year
|
Sharon Passmore |
Somerset County Council |
|
Tracey Yates |
Nationwide Building Society |
|
Sara Constantine |
Europa Group Ltd |
|
Amanda Burnett |
Subfero Ltd |
|
Steve Gray |
Ageas |
|
Mike Brojek |
Ageas |
|
Lisa Hewlett |
NFU Mutual |
|
Craig Fritzsche |
Plymouth City Council |
|
Lakota Shultz |
Oak Furnitureland |
Hero of the Year
|
Jason Towler |
NFU Mutual |
|
Adam Bullock Price |
NFU Mutual |
|
Sue Baker |
Woven |
|
Gabrielle Moore |
Alexandra |
|
Christine Bray |
Motability Operations |
|
Andrew Curtis |
Subfero Ltd |
|
Luke Buxton |
Kohler Mira |
|
Rosie Saunders |
Motability Operations |
Company categories
People Development
|
Customer Services Academy |
Pelican Business Services |
|
HR and Quality Team |
Subfero Ltd |
Support Team of the Year
|
Customer Options Team |
Capita |
|
Workforce Management |
Europa Group Ltd |
|
Human Resources |
Europa Group Ltd |
|
HR Department |
Subfero Ltd |
|
Business Intelligence and Pricing |
Europa Group Ltd |
|
Admin Team |
Bristol City Council |
|
Recruitment Team |
Bristol City Council |
|
Dealer Support Team |
Motability Operations |
|
Admin Team (Hotline Support) |
Expolink |
|
Change & Insight Team (MC&S) |
Nationwide |
Best Customer Engagement
|
Kohler Mira |
Kohler Mira |
|
Nisbets |
Nisbets |
Best People Engagement
|
Motor Service Claims |
NFU Mutual |
|
Woven |
Woven |
|
Hotline Engagement |
Expolink |
|
SteerCo Team |
Nationwide Building Society |
|
Subfero Ltd |
Subfero Ltd |
|
Do What Matters Programme |
Nationwide Building Society |
|
Oak Furnitureland |
Oak Furnitureland |
Best Use of Social Media & Best Use of Technology
|
Corporate Communications |
Avon & Somerset Constabulary |
|
IVR Project Team |
Nationwide Building Society |
|
Business Improvement |
Avon & Somerset Constabulary |
|
Resource Planning |
Bristol City Council |
|
Resource Planning |
Bristol City Council |
Best Business Improvement Strategy
|
eContacts Team |
Nationwide Building Society |
|
Strategic Digital Services |
Avon & Somerset Constabulary |
|
Property Systems Thinking Team |
Liverpool Victoria |
|
Ageas Sales & Service |
Ageas |
|
Do What Matters Programme |
Nationwide Building Society |
Contact Centre of the Year
|
Aster Group |
Aster Group |
|
SCC Contact Centre, Wellington House |
Somerset County Council |
|
BCC Citizen Contact Centre |
Bristol City Council |
|
LV=Liverpool Victoria |
LV=Liverpool Victoria |
|
Alexandra |
Alexandra |
|
Ageas Sales & Service (Bournemouth) |
Ageas |
|
Scottish Widows Workplace Savings |
Scottish Widows |
|
Subfero Ltd |
Subfero Ltd |