Open to individuals who have been managing a support team or function based in a contact centre (eg finance, marketing, HR, IT), for a minimum of six months, in either a full or part-time capacity. This award will recognise an individual who has shown exceptional leadership, innovation, broad management skills and vocational competence. The winner demonstrates ensures consistently high performance of the support team, communicates and shares the company’s vision/mission, and combines a commitment to the delivery of organisational objectives with an efficient and effective service. T
The winner will have successfully implemented innovative strategies that impact positively on the team and have a commitment to the continuous improvement of staff and self. Submissions should be no more than 6 sides of A4 written in a 12-point typeface. Up to 3 additional A4 pages of attachments will be accepted. Please begin your entry with a 100-word summary of why your candidate should be Support Manager of the Year.