With all the talk about the future of the workplace it’s easy to forget why we’re here in the first place. “It’s about the customer, always” and at no time has that expression been more apt than in today’s turbulent economic times. Forget to put the customer at the heart of what you do and there’ll be a thousand and one competitors keen to take their business away from you. So what can we do to make sure customers get the best possible service each and every time they make contact? For starters, we can look after our people better as there’s plenty of evidence to show that there is a direct and strong correlation between employee and customer satisfaction. A 2017 Aberdeen … Read More
We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering installing temperature reading access control systems, check out Thermi-scan, a very competitively priced solution that can operate as a standalone solution (on a free standing plinth) or one that can be simply and quickly swapped / integrated with any fob door entry system for little or no extra cost. It is a reliable and robust solution that helps ensure the welfare of staff returning to the workplace. As per the many conversations … Read More
Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have acted during the coronavirus lockdown and how they should prepare for the future. FourNet – a member of South West Contact Centre Forum – concludes that remote working will become the new normal for tens of thousands of people across Britain. Richard Pennington, managing director at FourNet, said: “The rapid nature of the lockdown in Britain turned normal boardroom decision-making on its head. These decisions could have crucial consequences for business outcomes and security in the future.” … Read More
These are odd and uncertain times, but amongst the uncertainty we’d love to share some good news. Unify Communications is a recipient of the 2020 Queen’s Award for Enterprise: Innovation. Now in its 54th year, the Queen’s Awards for Enterprise are widely recognised as a highly valued mark of excellence – the highest UK Government accolade for a British business. Unify has been awarded a prize in the innovation category. CEO Russell Attwood comments: “We are honoured to have been included by the Prime Minister and Her Majesty the Queen on the list of businesses in this year’s Queen’s Awards for Enterprise. It’s tremendous recognition for our team to have their hard work and expertise recognised in this way and a powerful … Read More
The Covid19 pandemic has impacted our industry and daily working lives. Call North West and South West Contact Centre Forum would like to invite you to join our industry leaders who will be sharing their strategies and best practice to effectively adapt, move forward and support everyone within your workforce community at this time. We know that you are feeling the exact same pressures so join our community to keep our industry thriving at this time. Pop it into your diary now: WORKING FROM HOME – TIPS, TRICKS & TELEPHONY WEBINAR22 APRIL 2020 @ 2PM Register here and await the webinar email invite – we are looking forward to seeing you there!
In light of the current situation we are all facing in managing our businesses against the risks associated with the Coronavirus, the SWCCF has made the difficult decision to reschedule the Awards Gala Dinner from 25 June to Thursday 1 October 2020. It is with regret that we have to make this announcement however, we want to ensure that this remains the showcase event of the year by giving all the opportunity of getting involved which as we speak, could be difficult to ensure. Therefore we confirm that you have more time to get your entries in place and create more engagement in your businesses as the following amends to the process will apply: Closing date for entries Extended to Friday 31 JulyAwards Webinar … Read More
Calling out for help? by Nick Elston I recently had the extreme pleasure of being the Keynote Speaker for AgentFest 2019 – hosted by the South West Contact Centre Forum. This was a very poignant event for me to Speak at as over the past year or so I have been working more and more with organisations who have call centers. The challenges that they face; Increased absenteeism due to Mental Health. Lethargy & low confidence stemming from a lack of general Wellbeing. An expanding negative environment despite increased initiatives. Lack of positive engagement in Personal & Business Development schemes. A fluid workforce with a lack of consistency & performance. These are huge challenges, admittedly. However, as those who work … Read More
As part of its continuing support for one of the UK’s largest contact centre and customer service hub regions, Content Guru has become an associate member of the South West Contact Centre Forum (SWCCF) and will be sponsoring their annual awards. The SWCCF Awards is one the largest celebrations of success for the UK Contact Centre & Customer Service Industry. The glamorous black tie awards ceremony takes place at Aerospace Bristol with the celebration of industry success under the wings of the iconic Concorde. The event highlights excellence across the region. A wide range of categories identify leaders in the industry who enable and provide award-winning customer service. SWCCF is one of the leading indusry bodies for contact centre and … Read More