We are delighted to launch, in conjunction with TRUST, a 2 part programme which is designed specially to give contact centres the tools they need to best serve their vulnerable customer base.
Call North West and SWCCF are collaborating with TRUST, a professional and exceptionally talented training provider whose experience and knowledge in this area of expertise are unrivalled to deliver a wide range key topics in a fully collaborate style which address:
- The identification of customers in vulnerable circumstance and making reasonable adjustments.
- The wellbeing of staff interacting with vulnerable customers.
- The development of policies relating to vulnerable customers.
2 great programme streams
Programme 1 : Contact Centre Leaders Programme
3 great sessions for Contact Centre Leaders whose teams are dealing directly with the customer.
Programme 2: Setting the Operational Framework for Vulnerability
For Leaders setting the strategic direction for managing vulnerability .
All sessions will be delivered via MS Teams and copies of the slides presented will be provided after the sessions.
|Contact Centre Leaders Programme||Recognising Vulnerability||22nd (10am -12pm)||12th (10am – 12pm)|
|Contact Centre Leaders Programme||Making Reasonable Adjustments||23rd (10am -12pm)||13th (10am – 12pm)|
|Contact Centre Leaders Programme||Case Study Workshop||28th (10am – 12pm)||19th (10am – 12pm)|
|Setting The Operational Framework for Vulnerability||Why Vulnerability Matters||14th (10am -12pm)||10th (10am – 12pm)|
|Setting The Operational Framework for Vulnerability||Recognising Vulnerability within your Workforce||20th (10am -12pm)||11th (10am – 12pm)|
|Setting The Operational Framework for Vulnerability||Vulnerability Policy||23rd (10am – 12pm)||13th (10am – 12pm)|
|Course Name||Members rate||Non-members rate|
|Contact Centre Leaders Programme||£300+VAT||£375+VAT|
|Setting The Operational Framework for Vulnerability||£300+VAT||£375+VAT|
An additional 10% discount will be given for bookings to attend both courses.