Now open for entries Recognising and rewarding outstanding performance
in the South West of England
FIND OUT MORE Homeworking during lockdown survey Contact centre teams have adapted well to homeworking during lockdown shows new survey Re-watch sessions from the day Contact Centre Leaders Convention 2021 FIND OUT MORE Mental Health & Wellbeing Insight Courses 2021 with Nick Elston FIND OUT MORE Team Leader Development
Series 2021
We are delighted to announce the launch of the TLD Programme – The Agile Series – the Team Leader Development series for 2021.
FIND OUT MORE Friday Update This Friday, and every Friday at 11am WEBINAR FIND OUT MORE Team Leader Development
Series 2021
We have adapted this fantastic course to ensure all can still give all delegates a truly interactive learning experience. All future sessions for this course programme will be delivered in the virtual classroom until further notice
SWCCF User Groups FIND OUT MORE Engage your team in specific interest groups

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SWCCF offers a huge support network for all contact centre professionals in the South West of England.

SWCCF supports the 250-plus contact centres and 52,000 employees in the region through a diverse 12-month calendar of specialist events, including quarterly forums, sector-specific user groups, specialist training, and the annual South West Contact Centre Awards.

About SWCCF

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Training

SWCCF provide a comprehensive programme of specialist training which reflect the specific requirements and needs of the industry in the South West.

All training is delivered by leading industry professionals with the objective of improving operational performance and tangible return on investment.

Agile TLD
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Connect with members across the South West and the North West of England at our weekly Friday Update. Every Friday at 11am, on Zoom.

Join us weekly where both the South West and North West Contact Centre regions come together to connect to share updates from their week. A great way to stay in touch whilst we all work from home.

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The world is very different to what it used to be. Despite it all though, the South West Contact Centre Forum will be there to support you, your centre and your staff through the uncertain times ahead.

Whatever you're looking for, all our events and initiatives have been taken online, ensuring you can still meet, learn and share best knowledge. Until we are able to meet safely in person again, all our work and meetings will be done virtually.

The SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, the SWCCF is the only regional contact centre forum in the South West whose key purpose is to connect the customer contact industry through its many events and initiatives held throughout the year.

The forum delivers extensive support through means of sharing best practice, thought leadership strategies and sessions, timely industry research and benchmarking to ensure that all members receive exceptional value and return for their membership investment.

The SWCCF represents the region’s 250 employers who collectively employ circa 52,000 people representing Customer Contact Centres, Shared Service Centres and Customer Hubs throughout one of the largest regions in the UK, covering Bristol, Gloucester, Cheltenham, Swindon, Southampton, Bournemouth, Plymouth, Exeter and Bath.

The SWCCF represents members in both the public and private sector, along with some the UK’s largest blue-chip brands, many of whom are long standing members of the forum.

Get your business signed up today.

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Become a Member

There are many reasons to be a SWCCF Member. It is a perfect way to strengthen your connection to the contact centre industry, and our Members benefit from many additional free initiatives too. Here's what some of our members think...

Connected to the latest trends

Membership to SWCCF has helped ensure our brand is connected to the latest trends in contact centre technology, consumer behaviours, recruitment practices and people development. It’s a brilliant way of bringing contact centres located, like ours, in the extreme south and west of the country into a broader, industry-based conversation.

Gareth Bewley
Brittany Ferries

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Awards
2021

Stay tuned to see what our 2021 Awards Season has in store. We can't wait to let you know.