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SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Senior Managers' Group

Next meeting – Wednesday 1st November 2017

Hosted by Sovereign Housing, Newbury

The next meeting will recap on outputs from the previous session (topics were Retention of Talent & People Engagement) plus insights into Jaywing's award winning Peope Development strategy. To suggest topics and attend the next meeting please contact the chair Sue Millington. Email:

SWCCF Planning & MI Group

Next meeting – Thursday 7 September 2017

Hosted by Unify Communications, Bristol & Bath Science Park, Emersons Green BS16 7FR

The next meeting will explore WFM – forecasting, scheduling, holiday planning, agent self-serve, reporting etc. The group is jointly chaired by Paul Allen (UCAS) and Kerry Teagle (Sovereign Housing). To attend the next meeting please contact Paul e: 

SWCCF Public Sector Group

Next meeting – Wednesday 4 October 2017

Hosted by Bristol City Council

A dedicated group which discusses the issues faced by the public sector. To attend please contact the Group Chair: James Alden e:

SWCCF Team Leader Group 

Next meeting – Friday 14 July 2017 - FULLY BOOKED

10.00-16.00 Screwfix, Houndstone Business Park, Yeovil

If you are a Team Leader in a busy contact centre environment then join our group! The next meeting will look at coaching and self development. If you would like to book a place please contact Group Chair Debbie Jones e:

HR Group

Next Meeting - tbc

Venue tbc shortly

The next HR Group meeting for members of the South West and Welsh Contact Centre Forum will be confirmed shortly. To book a place please contact the SW Group co-ordinator, Alyson Hanley e:

SWCCF Trainers Group 

Next Meeting - TBC

venue tbc 

Topic: tbc

The next meeting will be an opportunity to discuss training issues with like minded people. To attend the next meeting please contact the Group Chair: Emily Shaw e:

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