Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Planning & MI Group

Next meeting – Thursday 12 April 2018 
10am–1.00pm

Hosted by TBC

Light lunch and refreshments provided. The agenda will be Recruitment & Retention. Other dates for 2018 include: Tue 17th July, Tue 9th October. To attend please contact Paul Allen e: P.Allen@ucas.ac.uk 

SWCCF Senior Manager Group

Next meeting – Wednesday 31 January 2018
Hosted by LV= Aztec West

The topics from the previous session were Retention of Talent & People Engagement and provided insights into Jaywing's award winning Peope Development strategy. To suggest topics and attend the next meeting please contact the chair Sue Millington. Email: sue.millington@jaywing.com

SWCCF Trainers Group 

Next Meeting – Wednesday 28 February 2018

13.30–16.00

Hosted by Europa – Europa House, Midland Way,Thornbury  BS35 2JX

An opportunity to discuss training issues with like minded people. The next meeting will be based around Europa's experience with their e-Learning provider, Nimble, and how Europa have used e-Learning to change their L&D strategy and the associated benefits. The session will also share best practice. To attend the next meeting please contact the Group Chair: Wayne Miles, Europa Group e: wayne.miles@europa-group.co.uk

SWCCF Team Leader Group 

Next meeting – Friday 9 March 2018

10.00–15.00 Avon & Somerset Police, PO Box 37, Valley Road, Portishead BS20 8QJ

If you are a Team Leader in a busy contact centre environment then join our group! Topics for 2018 include: How to motivate long-term employees; Complaint / objection handling; Work related stress / anxiety; Emotional Intelligence. The next meeting will be held on Friday 9 March where we will be looking at Wellbeing and Development & Recruitment. This will be followed by a tour of the control room or a woodland walk as part of the wellbeing session. Spaces are limited (ideally one per company) and please note that whilst refreshments will be provided you will kindly need to bring your own lunch. Other meetings will be held in June, Sept and Dec. To book a place please contact Group Chair Debbie Jones e: Debbie.K.Jones@edfenergy.com

SWCCF Public Sector Group

Next meeting – Thursday 1 March 2018

Hosted by Bristol City Council – 100 Temple Street, Bristol BS1 6AG

A dedicated group which discusses the issues faced by the public sector. Other meetings will be held in June and Oct. To attend please contact the Group Chair: James Alden e: James.Alden@southglos.gov.uk

HR Group

Next Meeting – tbc

The next HR Group meeting for members of the South West Contact Centre Forum will be confirmed shortly (please also see HR Summit). To book a place please contact the SW Group co-ordinator, Alyson Hanley e: Alyson.Hanley@europa-group.co.uk

In this section