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SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Planning & MI Group

Next meeting – Tuesday 24 July 2018 
10am–1.00pm

Hosted by Europa, Midland Way, Thornbury, BS35 2JZ

Light lunch and refreshments provided. The main topic is Planning for Exceptional Circumstances and includes: Adherence – What targets are set and how are they measured? Planning for major events – how do you plan for events like the World Cup or death of a major royal, etc? Attendees are encouraged to suggest additional subjects for dicussion – what are your hot topics, current challenges? Remaining meeting: Tue 9th October. To attend the next meeting please contact group chair, Paul AllenP.Allen@ucas.ac.uk 

SWCCF Senior Manager Group

Next meeting – Tuesday 11 September 2018

12.00–15.30
Hosted - LV=, Aztec West Business Park, Almondsbury, Bristol

To attend the next meeting please contact jane@swcontactcentreforum.com

SWCCF Trainers Group 

Next Meeting – Wednesday 11 July 2018

13.30–16.00

Hosted by Screwfix

An opportunity to discuss training issues with like minded people. The next meeting will examine the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach. The session will also share best practice and identify topics for future sessions. To attend the next meeting please contact the Group Chair: Wayne Miles, Europa Group e: wayne.miles@europa-group.co.uk

SWCCF Team Leader Group 

Next meeting – September

10.00–14.00 – Venue TBC

If you are a Team Leader in a busy contact centre environment then join our group! Topics for 2018 include: How to motivate long-term employees; Complaint / objection handling; Work related stress / anxiety; Emotional Intelligence. The next meeting will be confirmed Spaces are limited (ideally one per company). Refreshments will be provided. Meetings will be held in Sept and Dec. To book a place please contact Group Chair Debbie Jones e: Debbie.K.Jones@edfenergy.com

SWCCF Public Sector Group

Next meeting – October

Venue: TBC

A dedicated group which discusses the issues faced by the public sector. The next meeting will be held in October. To attend please contact the Group Chair: James Alden e: James.Alden@southglos.gov.uk

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