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SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Planning & MI Group

Next meeting – 23 January 2018

Hosted by Alexandra – Westpark House, Midland Way, Thornbury BS35 2NT

Light lunch and refreshments provided. The agenda will be confirmed shortly. To attend please contact Paul Allen e: 

SWCCF Team Leader Group 

Next meeting – Friday 9 March 2018

10.00–15.00 venue tbc

If you are a Team Leader in a busy contact centre environment then join our group! The previous meeting looked at Resilience and Well-being at work and the next meeting will be held on Friday 9 March, venue to confirmed shortly. Other meetings will be held in June, Sept and Dec. If you would like to book a place please contact Group Chair Debbie Jones e:

SWCCF Senior Managers' Group

Next meeting – tbc

The topics from the previous session were Retention of Talent & People Engagement and provided insights into Jaywing's award winning Peope Development strategy. To suggest topics and attend the next meeting please contact the chair Sue Millington. Email:

SWCCF Public Sector Group

Next meeting – tbc

A dedicated group which discusses the issues faced by the public sector. To attend please contact the Group Chair: James Alden e:

HR Group

Next Meeting – tbc

The next HR Group meeting for members of the South West Contact Centre Forum will be confirmed shortly (please also see HR Summit). To book a place please contact the SW Group co-ordinator, Alyson Hanley e:

SWCCF Trainers Group 

Next Meeting – tbc

An opportunity to discuss training issues with like minded people. To attend the next meeting please contact the Group Chair: Emily Shaw e:

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