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SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Team Leader Group 

Next meeting – Friday 28 September 2018

10.00–15.00

Hosted by: Motability Operations, 610 Bristol Business Park, Coldharbour Lane, BS16 1EJ

If you are a Team Leader in a busy contact centre environment then join our group! Topics for the next meeting include: Team Leader Group Future (open discussion); Gathering Feedback; Finding Value in FeedbackSpaces are limited (ideally one per company). Refreshments and lunch will be provided. Following meeting - December. To book a place please contact Group Chair Haydn Crockford e: haydnc@motabilityoperations.co.uk

SWCCF Planning & MI Group

Next meeting – 9th October 2018

Hosted by TBC

Light lunch and refreshments provided. The previous topic was Planning for Exceptional Circumstances and includes: Adherence – What targets are set and how are they measured? Planning for major events – how do you plan for events like the World Cup or death of a major royal, etc? Attendees are encouraged to suggest additional subjects for dicussion – what are your hot topics, current challenges? To attend the next meeting please contact group chair, Paul AllenP.Allen@ucas.ac.uk 

SWCCF Senior Manager Group

Next meeting – 11 October 2018

13.30–17.00
Hosted by LV=, Aztec West Business Park, Almondsbury, Bristol

To attend the next meeting please contact jane@swcontactcentreforum.com

SWCCF Trainers Group 

Next meeting – TBC

13.30–16.00

Hosted by TBC

An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach. The session will also share best practice and identify topics for future sessions. To attend the next meeting please contact the Group Chair: Wayne Miles, Europa Group e: wayne.miles@europa-group.co.uk

SWCCF Public Sector Group

Next meeting – October

Venue: TBC

A dedicated group which discusses the issues faced by the public sector. The next meeting will be held in October. To attend please contact the Group Chair: James Alden e: James.Alden@southglos.gov.uk

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