Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Planning Challenge 2017

Planning to ensure your business is "fit for peak performance" in 2017?

Then you need to attend Planning Challenge 2017!

Wednesday 15 February 2017
10am - 4pm
Marriott St Pierre, Chepstow

Ensure your business has a great start with this must-attend event from the South West and Welsh Contact Centre Fora.

Planning Challenge 2017 will offer the very best insight into future trends every operation will be facing in their pursuit of maximum productivity and outstanding service provision. Whether it be implementing a multi-channel strategy managing and understanding customer effort, meeting peaks or understanding the ultimate service provision, this event will give you an insight into how to achieve and plan for your future objectives. 

So what will we need to plan for in 2017? Event details to be confirmed shortly

The event also includes:

Interactive Round Table Discussions – Future Challenges 2017 – a unique opportunity to discuss best practice and share your business challenges with fellow delegates and professionals. 

The event is being held at the prestigious Marriot St Pierre Golf Resort on Wednesday 15 February 2017 between 10am-4pm, refreshments and lunch will be served. There is limited space available.

Cost: £169+VAT per person.

Contact us

To avoid disappointment please contact Jane Thomas directly:

In this section