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South West Contact Centre Forum Events

Through the South West Contact Centre Forum you can participate in a dynamic business community where you can share your ideas, make contacts and create excellent opportunities for your business. We have some great events and initiatives planned that are sure to bring business benefits for all, including:

Quarterly Employers' Forum:

Our Employers' Forum Meetings are held each quarter to exchange innovation and best practice. They are free to members, who are welcome to bring up to four delegates to each event. Non-members are also welcome to attend, at a charge. 

Special Interest Groups

We host a variety of special interest groups which meet on a monthly, bi-monthly or quarterly basis as required. These groups enable professionals to discuss topics, benchmark operations and share strategies with peers and colleagues. They are also a great opportunity to visit other contact centre operations. The groups include:

Breakfast Meetings

Are you in HR? Want to share best practice with other HR experts? This is for you. Our Breakfast Round Tables are an ideal opportunity to share best practice and strategies, and discuss HR issues with industry experts. It's also a good chance to visit other business centres.  

Job Fairs

We hold a number of contact centre industry-based job fairs throughout the year for our members - with live vacancies. 

South West Contact Centre Awards

The pretigious South West Contact Centre Awards cover the entire South West region, and are a celebration of excellence within the industry. The awards are open to any out-bound and in-bound customer communication networks with more than 5 employees, and are judge by an independent panel of experts. Our gala awards ceremonies are always a memorable and entertaining event - it's the highlight of our year!

Please have a look through the site for details of forthcoming events.

If you have any event queries please contact Jane Thomas (


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