South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
20
Mar
Training & Coaching User Group - Delivering learning with a positive, empathetic and kind approach.
Topic: Delivering learning with a positive, empathetic and kind approach.
26
Mar
Transformation & Innovation SIG
After an incredibly successful event series last year, we're excited to let you know that the T&I Group meetings are back! Don't miss the upcoming [...]
Team Leader User Group: Thriving in the Face of Modern Leadership Challenges
Join group Chair, Amanda Burnett for this months Topic "Thriving in the Face of Modern Leadership Challenges"
Forums on Tour at Foundever
Embark on an enlightening journey with us at Forums on Tour, hosted at Foundever with their client Virgin Media. This event promises an enriching experience [...]
24
Apr
Team Leader User Group: Adaptive Leadership
What is adaptive leadership and what are the benefits of using this type of leadership to navigate volatile, uncertain, complex, and ambiguous decisions.