Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Previous Winning Examples

Download example entries from previous winners:


Apprentice of the Year     Apprentice Nomination      Newcomer of the Year     Sales Agent of the Year

Customer Service Rep 1  Trainer of the Year          Team Leader of the Year 2  Support Manager of the Year    

Contact Centre Manager Under 100 Staff               Contact Centre Manager Over 100 Staff      Hero of the Year

People Engagement      Customer Engagement      Support Team of the Year      

Best Use of Technology  Business Improvement Strategy   Performance & Quality  

Small to Medium Outsourced Contact Centre     Large Outsourced Contact Centre  

Small Inhouse Contact Centre    Medium Inhouse Contact Centre    Large Inhouse Contact Centre


Support Person of the Year   Apprentice of the Year     Newcomer of the Year   

Trainer of the Year    Team Leader of the Year     Sales Agent of the Year

Support Manager of the Year     Contact Centre Manager of the Year

2015 People Development   2015 Workforce Optimisation  2015 People Engagement

2015 Best Use of Technology    2015 Outsourced Contact Centre    2015 Outsourced Contact Centre 2

2015 Large Inhouse Contact Centre   2015 Small Inhouse Contact Centre 


2014 Support Person of the Year    2014 Sales Agent of the Year    2014 Best CSR

2014 Trainer of the Year    2014 Team Leader of the Year    2014 Support Manager of the Year

2014 People Development      2014 Technology      2014 Community Initiative

2014 Support Team of the Year    Best Public Sector Contact Centre

Best Private Sector Contact Centre     2014 Inhouse Contact Centre of the Year

Contact us

If you have any further queries regarding entries or the Awards please contact the event manager, Jayne Davies. Email:

In this section