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2015 SWCCF Awards

Individual category winners and finalists:

SUPPORT PERSON OF THE YEAR
Becki Pope – Capita Life & Pensions (Swindon) – Highly Commended
Charlie Gudge – Screwfix
Ashley Stinchcombe – Motability Operations
Rachel Ahearne – Mira Showers – Winner
Chris Hill – Direct Response

APPRENTICE OF THE YEAR
Arun Singh – Direct Response – Winner
Lyndsey Lloyd – Capita Life & Pensions (Swindon)
Matthew Woolford-Butler – Carpeo

NEWCOMER OF THE YEAR
Owain Mogford – Curo
Mike Connor – Capita Life & Pensions (Cheltenham)
Zoe Lewis – Motability Operations
Meg Lannen – UCAS – Winner
Charlotte Bickerton – Jaywing
Daryll Chambers – Capita Life & Pensions (Swindon)

SALES AGENT OF THE YEAR
Eileen Sams – Screwfix
Jamie Sutton – Jaywing – Joint Winner
Emma Lacey – Europa Group – Joint Winner

Dil Lohia – Europa Group
Jeremy Thomas - Brightside - Highly Commended
James Crump – RAC

CUSTOMER SERVICE REP OF THE YEAR
Alison Anakkar – Brittany Ferries – Highly Commended
Luke Newell – Jaywing
Billy Walsh – Mira Showers
Ryan Dorrington – LV= (Bristol)
Hannah Mikolajewski – Screwfix
Vikki Keeling – Southwest One – Winner

TRAINER OF THE YEAR
Chris Pearce – Mira Showers
Kerry Bryant – LV= (Bristol) – Winner
Aimee Croker – RAC
Pat Spinks – EDF Energy

TEAM LEADER OF THE YEAR
Kevin Harrington – Jaywing
Susanne Sodo – Screwfix
Lucie Horsham – Motability Operations - Winner
Joanna Stafford – Mira Showers
Chris Reis – Simply Health

SUPPORT MANAGER OF THE YEAR
Alyson Hanley – Europa 
Tom Worrall – LV= (Bournemouth) – Winner
Gareth Jones – Screwfix

CONTACT CENTRE MANAGER OF THE YEAR
Rachel Vincent – Screwfix
Nicole Rathbone – LV= (Bournemouth)
Craig Watts – Europa
Stu Williams – UCAS
Nigel Knight – Europa 
Tracie Simms – Bristol News & Media
Leah Tchorniy – Curo – Winner

Company category winners and finalists:

BEST APPRENTICESHIP DEVELOPMENT PROGRAMME
Direct Response 
Capita Life & Pensions (Swindon) – Winner

PEOPLE DEVELOPMENT
Imperial Tobacco
RAC – Winner

PEOPLE ENGAGEMENT
Screwfix
Motability Operations – Winner
Jaywing

SUPPORT TEAM OF THE YEAR
Poole Council
Motability Operations
Europa 
Capita Life & Pensions (Swindon) – Winner

BEST COMMUNITY INITIATIVE
LV= (Bristol) – Winner

Capita Local Government

BEST APPLICATION OF TECHNOLOGY
LV= (Bournemouth)
Europa
NCC CRiS – Winner

WORKFORCE OPTIMISATION
Europa 
Capita Life & Pensions (Cheltenham)
LV= (Exeter) – Winner
Jaywing

PERFORMANCE & QUALITY (SW)
Carpeo
Europa Group
RAC
Screwfix – Winner

BEST OUTSOURCED CONTACT CENTRE
Carpeo
Europa Group - Highly Commended
Jaywing – Joint Winner
Teleperformance – Joint Winner

Liberata

CONTACT CENTRE OF THE YEAR INHOUSE
Brittany Ferries – Winner – Small Contact Centre of the Year
Plymouth City Council
Curo
Imperial Tobacco
Simply Health – Winner – Large Contact Centre of the Year
Screwfix

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