Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

South West Contact Centre Awards 2014


Thursday 3 July
at the Grand by Thistle, Bristol.

Hosted by comedian Rob Beckett and sponsored by Red Contact Centres, these sixth annual awards were attended by 300 industry professionals who celebrated excellence from across the SW region. 

Support Person of the Year:    Sasha Collin, Screwfix
Sales Agent of the Year: Geraldine Drean - Brittany Ferries
Best Customer Service Representative: Simon Burrough - Motability Operations


Trainer of the Year: Jonny Snell - Local World/Bristol News & Media
Team Leader of the Year: 
Daniel Plater - EDF Energy


Support Manager of the Year - Winners: Julia Whiteley - Jaywing & Helen Bennett - InterCall Europe

Contact Centre Manager of the Year - Belinda Rodwell - Capita Life & Pensions


People Development: Motability Operations
Support Team of the Year: LV=
Best Community Initiative:
Plymouth City Council
Best Application of Technology:

Best Outsourced Contact Centre:
Capita Life & Pensions
Best People Engagement: 
Capita Life & Pensions

Best Shared Service Initiative: Southwest One

Performance & Quality Award: Serco

Contact Centre of the Year: Screwfix




Sales Agent of the Year:
Daniel Critten - Jaywing 
Best Customer Service Representative: Vickie Taylor - Mira Showers 
Support Manager of the Year: Alan Hughes - P
anacea Finance 
Best People Engagement:
Imperial Tobacco 
Best Outsourced Contact Centre:
Contact Centre of the Year: Curo

Jane Thomas, Managing Director of the South West Contact Centre Forum, congratulated all entrants, noting that the judges had regarded the applicants this year as world class. She said, ‘the growth and success of the industry within the last year have surpassed that of any other and I am proud to be involved in such a dedicated and thriving sector.’

Fran Hudd, Chair of the South West Contact Centre board acknowledged that ‘the forum was growing from strength to strength and this is down to the ongoing support and passion of its members.’ A testament to the dedication of the Contact Centre industry within the South West.

To view more photos from the event click here

In this section