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South West Contact Centre Awards 2014

 


Thursday 3 July
at the Grand by Thistle, Bristol.

Hosted by comedian Rob Beckett and sponsored by Red Contact Centres, these sixth annual awards were attended by 300 industry professionals who celebrated excellence from across the SW region. 

WINNERS
Support Person of the Year:    Sasha Collin, Screwfix
Sales Agent of the Year: Geraldine Drean - Brittany Ferries
Best Customer Service Representative: Simon Burrough - Motability Operations

                   

Trainer of the Year: Jonny Snell - Local World/Bristol News & Media
Team Leader of the Year: 
Daniel Plater - EDF Energy

 

Support Manager of the Year - Winners: Julia Whiteley - Jaywing & Helen Bennett - InterCall Europe

Contact Centre Manager of the Year - Belinda Rodwell - Capita Life & Pensions

  

People Development: Motability Operations
Support Team of the Year: LV=
Best Community Initiative:
Plymouth City Council
Best Application of Technology:
LV=

Best Outsourced Contact Centre:
Capita Life & Pensions
Best People Engagement: 
Capita Life & Pensions

Best Shared Service Initiative: Southwest One

Performance & Quality Award: Serco

Contact Centre of the Year: Screwfix

  

  

  

HIGHLY COMMENDED
Sales Agent of the Year:
Daniel Critten - Jaywing 
Best Customer Service Representative: Vickie Taylor - Mira Showers 
Support Manager of the Year: Alan Hughes - P
anacea Finance 
Best People Engagement:
Imperial Tobacco 
Best Outsourced Contact Centre:
Carpeo 
Contact Centre of the Year: Curo

Jane Thomas, Managing Director of the South West Contact Centre Forum, congratulated all entrants, noting that the judges had regarded the applicants this year as world class. She said, ‘the growth and success of the industry within the last year have surpassed that of any other and I am proud to be involved in such a dedicated and thriving sector.’

Fran Hudd, Chair of the South West Contact Centre board acknowledged that ‘the forum was growing from strength to strength and this is down to the ongoing support and passion of its members.’ A testament to the dedication of the Contact Centre industry within the South West.

To view more photos from the event click here

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