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2018 Finalists Announced

We are delighted to confirm that the finalists of the 2018 South West Contact Centre Awards are as follows:

Individual Categories

Apprentice of the Year

Michael Bayliss – Brightside
Synaid Roberts – Capita Life & Pensions
Kate Callard – Plymouth City Council       

Newcomer of the Year

Amy Rogers – Capita Life & Pensions
Francesca Evans – Expolink
Louise Clements – Aster Housing
Jihad Khan – Agilisys
Luke Warner – Mira Showers
Damien Luro – Nisbets
Sophie Workman – Brightside  

Hero of the Year

Charlotte Rata – Jaywing
Daniel Thomas – Jaywing
Owen Hughes – Expolink
Suzie Baker – Expolink
Becky Harvey – Motability Operations
Mandy Tucker – Nisbets
Rachel Mayne – Brittany Ferries
Becca Wheeler – WeAnswer 

Support Person of the Year

Laura Pycroft – Holland America
Joe Palmer – Jaywing
Pete Travers – Europa
Ali Whinney – Jaywing
Roney Oliveira – Carpeo

Sales Agent of the Year

Vickie Clarke – NCC CRiS
Heather Shead – Screwfix
Callum Partridge – Brightside
Diane Franklin-Gardner – Nisbets
Matthew Hawkins – Holland America
Matthew Bradbury-Molloy – Carpeo  

Customer Service Representative of the Year

Matt Tudball – DAS Legal Expenses

Stevie Haynes – Sovereign Housing

Michelle Read – Bristol City Council

Paula Phelan – Capita Life & Pensions

Sophie Davies – Mira Showers

Nina Horton – Motability Operations

Atena Szczesniak-Szumska – Screwfix 

Warren Nelmes – Motability Operations

Gemma Painter – Plymouth City Council


Trainer of the Year

Megan Brookes – Agilysis

Leanne Delgarno – EDF Energy

Aimee Croker – Carpeo


Team Leader of the Year

Emma Davis – Europa

Ollie Batson – Jaywing

Martin HedickerAssured Futures

Debbie Elliott – Agilisys

Rune Highmore – NCC CRiS

Linsey Sutton – Assured Futures          

Josh Stawrowski – Nisbets                    

David Matthews – Motability Operations

Natasha Drake – LV=


Support Manager of the Year

Amy Callaway – Europa 

Paul Stevens – NCC CRiS

Lesley Teasdale – Brittany Ferries

Contact Centre Manager of the Year

Sara Constantine – Europa

Jonathan Thomas – DAS Legal & Expenses

Becky Tipper – Avon & Somerset Constabulary

Zoe Payne – LV=

Mark James – Europa

Team/Company Categories

People Engagement


Brittany Ferries

Capita Life & Pensions

Holland America


Customer Engagement

Bristol City Council 

Brittany Ferries

Capita Life & Pensions

Sovereign Housing 

People Development

Holland America
Sovereign Housing  

Support Team of the Year

Bristol City Council
Capita Life & Pensions 
NCC CRiS (Admin & Customer Service) 
NCC CRiS (VIn Chip Team)  

Performance & Quality

Motability Operations

Best Use of Technology


Sovereign Housing



Business Improvement Strategy

Capita Life & Pensions

Lifetime Training


NCC CRiS           

Somerset Council


Outsourced Contact Centre of the Year

Capita Life & Pensions


Echo Managed Services



Inhouse Contact Centre of the Year – Large

Avon & Somerset Constabulary

Bristol City Council



Inhouse Contact Centre of the Year – Small to Medium

Aster Housing

Assured Futures

Somerset Council

NHS Blood and Transplant


Holland America

DAS Legal Expenses

We wish all of the finalists good luck at the forthcoming Awards Ceremony!

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