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What We Do

Whatever the size of your operation benchmarking, networking and innovation is crucial in today’s market. 

The South West Contact Centre Forum (SWCCF) is an Employers’ Forum offering strategic advice, innovation and partnership for the 250+ contact centres located across the South West.

Through the South West Contact Centre Forum you can participate in a dynamic business community where you can share ideas, identify new opportunities and generate leads for your business. 

Membership is a perfect way to strengthen your connection to the contact centre industry and other related organisations across the South West of England.

It builds a dynamic network and provides important support for agents, team leaders and managers. It will also ensure you are kept up-to-date with developments as they happen. Through membership of the Forum you will gain a greater understanding of the many ways in which you can improve your operations and establish new contacts within the industry.

As members we will provide you with an extensive programme of conferences, seminars and special interest groups to keep your company in touch with the issues most relevant to your business.

You will gain free access to advice and information relating to the sector. And, through our activities and services, we can help you:

See Benefits for further details of what membership can offer.

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