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 Jane Thomas - Managing Director

Jane is Managing Director of the South West Contact Centre Forum, which she established in 2008, along with co-directors Sandra Busby and Katy Forsyth.

With over 25 years’ experience, primarily gained within the contact centre industry, Jane has a passion for ensuring that the industry is best known for the excellence, innovation and operational effectiveness it delivers to its respective customers.

Jane is committed to ensuring that the Forum works in direct response to the requirements of the industry in the South West, ensuring excellence in customer service and sales, driving up standards and positioning the industry as a professional career of choice.

Jane has vast experience of working across both the public and private sectors, within senior roles in Operations, Project Management, & IT Procurement. She was instrumental in the setup of the first outsource operation in South East Wales working with major brands including British Gas, AXA, Carphone Warehouse, Stonebridge and Unilever.

As MD of the Forum, Jane ensures that members’ business needs are delivered through the Forum’s many diverse activities and events. 

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