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 Caroline Shears – Nisbets

Caroline has been the Head of Contact Centre for Nisbets since September 2015, prior to that she lead the operation at the Tesco Customer Service Centre in Cardiff (a 1,000 seat centre). Prior to gaining her experience across Retail contact centres she specialised in Insurance across the Financial Services arena, working across many of the well known brands. With a real passion for colleague and customer engagement Caroline is proud to have been invited onto the board of the SWCCF.

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